Experienced Virtual Customer Success Representative - Flexible Schedule - US

Unlock Your Career Potential with AO, a Globe Life Company

Are you a highly motivated and organized individual looking for a flexible career opportunity that aligns with your busy schedule? Do you want to work from the comfort of your own home and achieve a perfect work-life balance? AO, a rapidly growing company and part of Globe Life, is seeking an experienced Virtual Customer Success Representative to join our dynamic team. As a Virtual Customer Success Representative, you will have the opportunity to work 100% remotely, engage with clients daily, and deliver exceptional customer service while enjoying a flexible schedule and a range of family-friendly benefits.

About AO and Globe Life

AO is a company that understands the demands of family life and is committed to empowering its employees to thrive professionally while maintaining a healthy work-life balance. As part of Globe Life, a leading insurance company, AO has experienced significant growth, with a 20% increase in the previous year, even during the pandemic. Our company culture values flexibility, teamwork, and employee development, providing a supportive environment for our employees to grow and succeed.

Key Responsibilities

• Engage with clients daily, delivering exceptional customer service and demonstrating product knowledge to meet their needs and exceed their expectations.
• Build meaningful relationships with both existing and potential clients, helping them find the best solutions and driving business growth.
• Work independently in a fully remote setting, using simple technology to stay connected with your team and ensure seamless communication.
• Manage your time effectively, prioritizing tasks and meeting productivity standards while maintaining a high level of quality in your work.

Essential and Preferred Qualifications

While previous customer service experience is helpful, it's not required. We're looking for individuals with the right skills and attitude to succeed in this role. The essential qualifications include:

• Great Communication Skills: Strong written and verbal communication skills are key to success in this role. You should be able to listen to clients, understand their needs, and provide effective solutions.
• Tech-Savvy: While we provide comprehensive training, being comfortable with technology is a plus. You'll be using digital tools to stay connected with your team and manage your work.
• Self-Starters: If you can manage your time well, work independently, and stay motivated, this role is for you. You'll be working remotely, so it's essential to be self-disciplined and proactive.

Skills and Competencies Required for Success

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent customer service skills, with the ability to build strong relationships with clients.
• Strong communication and interpersonal skills, with the ability to work effectively with clients and team members.
• Ability to work independently, with minimal supervision, and manage your time effectively.
• Basic computer skills and familiarity with digital tools, including CRM software and other productivity tools.
• Strong problem-solving skills, with the ability to think critically and provide effective solutions.

Career Growth Opportunities and Learning Benefits

At AO, we're committed to helping our employees grow and develop their careers. As a Virtual Customer Success Representative, you'll have access to comprehensive training and mentorship programs, led by top industry leaders. You'll have the opportunity to sharpen your skills, develop new competencies, and advance your career in a supportive and dynamic environment. Our company culture values employee development, and we provide regular training sessions, workshops, and coaching to help you achieve your career goals.

Work Environment and Company Culture Highlights

As a 100% remote company, we offer the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our company culture is built around flexibility, teamwork, and employee development. We value our employees' work-life balance and provide a range of family-friendly benefits to support their well-being. Our employees are passionate about delivering exceptional customer service, and we're committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• Flexible Schedule: Work when it's convenient for you, whether that's during school hours or after bedtime.
• Remote Work: Enjoy the freedom to work from anywhere, balancing your career and home life seamlessly.
• Family Health Benefits: We offer health insurance reimbursement and life insurance coverage for added security.
• Ongoing Training: Stay engaged and develop your skills with regular training sessions led by top leaders in the industry.
• Career Growth: Opportunities for advancement mean you can build a rewarding career on your own terms.
• Family-Friendly Incentives: Earn prizes like Jeep Wranglers, Macbook Pros, and Airbnb getaways, with opportunities to take relaxing trips to destinations like Cabo and Cancun.
• Weekly Pay & Benefits: Enjoy the financial security of weekly pay, along with comprehensive life insurance coverage for peace of mind.

Join Our Supportive Team and Start Your Journey

If you're ready to take control of your schedule and earn a great income from home, we'd love to hear from you. Apply now and start your journey with AO – a company that understands the balance between family and career. We're committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being.

Don't miss out on this exciting opportunity. We look forward to hearing from you!