Experienced Customer Service and Inside Sales Representative for Healthcare Industry - Remote Work Opportunity with Career Growth and Development

Introduction to Concentrix and Our Mission

Concentrix is a forward-thinking global organization that prioritizes a people-first, inclusive culture, fostering a genuine sense of belonging among its employees. We are proud to be recognized as one of the "World's Best Workplaces," with awards for "Happiest Employees" and "Best Companies for Career Growth." Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences, ongoing innovation, and cutting-edge technologies. As a Customer Service and Inside Sales Representative for the healthcare industry, you will be an integral part of our team, providing top-notch service to our clients and their customers.

About the Role

As a Customer Service and Inside Sales Representative, you will work from the comfort of your own home, interacting with customers via inbound and outbound calls. Your primary responsibilities will include providing customer service support, enrolling customers in mail-order pharmacy services, and educating them about the cost-saving benefits of our client's products and services. You will be the face of our company, ensuring that our clients' customers enjoy authentic and exceptional experiences.

Key Responsibilities:

• Enroll existing client customers in mail-order pharmacy services, ensuring a seamless and efficient process.
• Educate client customers on the cost-saving benefits of our client's products and services, promoting their value and features.
• Provide exceptional customer service, addressing customer inquiries, concerns, and issues in a professional and courteous manner.
• Utilize sales rebuttals to overcome objections and close sales, meeting or exceeding performance targets.
• Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction.

Qualifications and Requirements

To succeed in this role, you will need to possess a strong customer service orientation, attention to detail, and excellent communication skills. You should be able to work in a fast-paced environment, handling multiple tasks and priorities with ease. The following qualifications are essential for this position:

Essential Qualifications:

• At least 6 months of experience in customer service, sales, or a related field.
• High school diploma or equivalent required.
• Ability to type 20 words per minute and navigate computer systems with ease.
• Strong passion for helping others and providing exceptional customer experiences.

Preferred Qualifications:

• Experience in the healthcare industry or a related field.
• Knowledge of sales principles and practices, with the ability to apply them in a customer service environment.
• Excellent problem-solving skills, with the ability to think critically and outside the box.

Career Growth and Development Opportunities

At Concentrix, we are committed to the growth and development of our employees. We offer a range of FREE Learning and Leadership Development programs, designed to help you achieve your career goals and advance within the company. With approximately 80% of our managers and leaders promoted from within, the opportunities for career advancement are plentiful. You will have access to:

Learning and Development Programs:

• Comprehensive training programs to enhance your skills and knowledge.
• Leadership development opportunities to help you advance in your career.
• Mentorship programs to support your growth and development.

Work Environment and Company Culture

At Concentrix, we pride ourselves on our inclusive and diverse culture, with a strong focus on employee well-being and satisfaction. You will be part of a dynamic team, working in a modern, state-of-the-art office setting with advanced technologies. We offer a range of programs and events to support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support. You will have the opportunity to participate in:

Company Programs and Events:

• Concentrix Day, Team Appreciation Day, Customer Service Week, and other celebrations.
• Professional networking opportunities with organized groups, including Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness.
• Health and wellness programs, including access to trained partners and resources to promote a healthy lifestyle.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a Monday-to-Friday schedule, paid training, and performance-based incentives. You will also have access to:

Benefits and Perks:

• 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP).
• Lucrative employee referral bonus opportunities and company networking events.
• A modern, state-of-the-art office setting with advanced technologies and a great team.

Conclusion

If you are a motivated and customer-focused individual, looking for a career change with a forward-thinking global organization, we encourage you to apply for this exciting opportunity. As a Customer Service and Inside Sales Representative for the healthcare industry, you will be part of a dynamic team, providing exceptional customer experiences and driving business growth. Join our team and discover why over 300,000 people around the globe call Concentrix their "employer of choice" – proudly united as "One Concentrix."