Experienced Customer Service Representative – Remote Opportunity in New York for Compassionate and Detail-Oriented Individuals

Introduction to Maximus and Our Mission

At Maximus, we are dedicated to serving the most vulnerable communities by providing exceptional customer care to millions of New Yorkers navigating complex healthcare plans. Our team of Customer Service Representatives (CSRs) plays a vital role in ensuring that every individual receives the support they need to make informed decisions about their healthcare. We take pride in delivering thoughtful, open, transparent, and integrity-driven services, even in uncertain times. If you are a compassionate and detail-oriented individual with a passion for helping others, we invite you to join our team as a Customer Service Representative.

Job Overview and Responsibilities

In this role, you will be responsible for providing top-notch customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner. Your duties will include:

• Processing new applications for healthcare coverage via telephone, including building tax households, determining eligibility, and enrolling individuals in health plans
• Handling life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested
• Responding to all inquiries consistent with confidentiality and privacy policies and referring callers to alternate sources when appropriate
• Escalating calls or issues to the appropriate designated staff for resolution as needed
• Facilitating translation services for non-English speaking callers according to procedures
• Attending meetings and trainings as requested and maintaining up-to-date knowledge of all programs and systems
• Meeting Quality Assurance (QA) and other key performance metrics
• Adhering to established safety standards and performing other duties as assigned by management

Training and Development

To prepare you for success in this role, we offer paid, comprehensive training that ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Our training program is 6 weeks long and includes 10 days of onsite training in Albany, NY. After successful completion of training, you will have the opportunity to work remotely and continue to develop your skills and knowledge in a supportive and dynamic environment.

Essential and Preferred Qualifications

To be considered for this role, you must have:

• A high school diploma or GED required and 6+ months of relevant professional experience required, or an equivalent combination of education and experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information with discretion

Preferred qualifications include:

• Previous experience in customer service or a related field
• Knowledge of healthcare plans and insurance industry
• Bilingual or multilingual skills
• Experience working in a remote or virtual environment

Skills and Competencies

To succeed in this role, you must possess:

• Excellent communication and interpersonal skills: ability to communicate effectively with clients, colleagues, and management
• Strong problem-solving and analytical skills: ability to analyze problems, identify solutions, and implement effective solutions
• Ability to work in a fast-paced environment: ability to handle multiple tasks simultaneously, prioritize tasks, and meet deadlines
• Strong attention to detail: ability to maintain accuracy and attention to detail in a fast-paced environment
• Ability to maintain confidentiality: ability to handle sensitive information with discretion and maintain confidentiality

Career Growth Opportunities and Learning Benefits

At Maximus, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Career development and promotional opportunities
• Comprehensive training and development programs
• Mentorship and coaching from experienced professionals
• Opportunities to work on special projects and initiatives

Work Environment and Company Culture

Our company culture is built on the values of integrity, respect, and compassion. We believe in creating a supportive and inclusive work environment that fosters collaboration, innovation, and growth. As a remote employee, you will be part of a dynamic and virtual team that is passionate about making a difference in the lives of others.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• Base rate $19.75/hr
• Quarterly Bonus opportunity up to 5% of your quarterly earnings
• $500+ in referral incentives
• 401K with company match
• Paid accrued time off and 10 paid holidays
• Medical, Dental, and Vision benefits
• Employee Assistance Program (EAP)
• Employee Wellness and Discount Programs

Conclusion

If you are a compassionate and detail-oriented individual with a passion for helping others, we invite you to join our team as a Customer Service Representative. With comprehensive training, career growth opportunities, and a competitive compensation package, this is an exciting opportunity to make a difference in the lives of others. Apply now to take the first step in your career with Maximus!