**Experienced Customer Service and Medical Receptionist – Remote USA Opportunity**

About S3-Sutter Shared Services-Utah

At S3-Sutter Shared Services-Utah, we are a leading healthcare organization dedicated to delivering exceptional patient care and services. Our team of dedicated professionals is committed to fostering a culture of excellence, compassion, and innovation. As a remote customer service and medical receptionist, you will play a vital role in supporting our service delivery teams and providing top-notch customer service to our patients, employees, providers, and vendors.

Job Summary

We are seeking an experienced customer service and medical receptionist to join our remote team. As a key member of our service delivery team, you will be responsible for receiving and responding to incoming inquiries and service requests from various stakeholders via phone, email, web portal, and other communication channels. Your primary focus will be on providing accurate and timely information, establishing strong relationships with customers, and identifying opportunities to improve our services.

Key Responsibilities

* Receive and respond to incoming inquiries and service requests from patients, employees, providers, vendors, and other stakeholders via phone, email, web portal, and other communication channels. * Provide accurate and timely information to customers, utilizing the highest customer service and quality standards. * Establish and maintain strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. * Work as part of a team to support one or more service delivery teams, fostering a culture of continuous improvement and excellence. * Adhere to all local, state, and federal regulations, codes, policies, and procedures to ensure the privacy and safety of employee and patient information. * Collaborate with peers and other healthcare providers to achieve departmental and corporate objectives. * Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.

Essential Qualifications

* High School Diploma or General Education Diploma (GED) * 1 year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center, or related customer service experience (i.e., Healthcare, clinical, administrative, hospitality, retail, concierge, etc.) * 1 year of experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs * Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing * Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people * Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines * Requires the ability to work with and maintain confidential information * Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions

Preferred Qualifications

* Experience working in a healthcare environment * Knowledge of medical terminology and procedures * Familiarity with electronic health records (EHRs) and other healthcare software systems * Certification in customer service or a related field

Skills and Competencies

* Excellent written and verbal communication skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong organizational and time management skills * Ability to maintain confidentiality and handle sensitive information * Collaborative and team-oriented approach * Strong customer service skills, with a focus on providing exceptional service to patients, employees, providers, and vendors

Career Growth Opportunities and Learning Benefits

At S3-Sutter Shared Services-Utah, we are committed to supporting the growth and development of our employees. As a remote customer service and medical receptionist, you will have access to a range of training and development opportunities, including: * Comprehensive onboarding program to ensure a smooth transition to our team * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth

Work Environment and Company Culture

As a remote customer service and medical receptionist, you will work from the comfort of your own home, with access to a range of tools and resources to support your success. Our company culture is built on a foundation of excellence, compassion, and innovation, with a focus on delivering exceptional patient care and services.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including: * Hourly rate: $17.30 - $18.90 per hour, depending on experience and qualifications * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with employer match * Paid time off and holidays * Opportunities for professional growth and development

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

S3-Sutter Shared Services-Utah is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job