Experienced Remote Customer Service Representative – Delivering Exceptional Patient Support in a Dynamic Healthcare Environment

Introduction to Lincare and Our Mission

Lincare is the nation's leading provider of oxygen, durable medical equipment, and clinical respiratory services, dedicated to transforming the way respiratory care is delivered to our patients. We are passionate about creating an inclusive, open, and friendly environment that focuses on the success of our associates. As we continue to grow and innovate, we are seeking talented and compassionate Remote Customer Service Representatives to join our Customer Support Center team. If you are a customer-centric individual with a passion for delivering exceptional support, we invite you to explore this exciting opportunity.

Why Choose Lincare?

At Lincare, we pride ourselves on offering a unique blend of benefits, growth opportunities, and a positive work environment that sets us apart from other companies. Some of the reasons why you should consider joining our team include:

• Culture: Our inclusive, open, and friendly environment is designed to support the success of our associates, providing a sense of belonging and camaraderie.
• Benefits: We offer a comprehensive benefits package with flexible options to fit your individual needs, ensuring that you and your loved ones are protected and supported.
• Growth: As an industry leader, we are committed to continuous innovation and transformation, providing opportunities for professional growth and development in a dynamic and evolving field.

Job Summary

As a Remote Customer Service Representative, you will play a vital role in our Customer Support Center, providing exceptional support to our patients and healthcare professionals. Your primary responsibilities will include accurately entering patient orders and related medical information into our company software application, making timely updates and corrections, and effectively communicating with patients and healthcare professionals to troubleshoot issues and identify solutions.

Key Responsibilities

Some of the key responsibilities of this role include:

• Accurately entering patient orders and related medical information into our company software application
• Making timely updates and corrections to patient orders
• Effectively communicating with healthcare professionals and patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• Working closely with existing patients to build strong relationships and provide personalized support
• Managing both inbound and outbound phone calls in a positive and professional manner
• Reading and analyzing documents such as patient orders and carrying out oral and written instructions

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary, with the ability to accurately and efficiently enter data into our software application
• Exceptional verbal and written communication, interpersonal, and active-listening skills, with the ability to prioritize issues and respond accordingly
• Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
• Ability to work both independently and as part of a team, with a strong focus on collaboration and teamwork

Technology Requirements

To perform this role, you will need to have access to the following technology and equipment:

• High-speed internet with a minimum of 50 mbps download and 10 mbps upload
• Ethernet port or adaptor, with the ability to be hardwired to the internet (Wi-Fi is not supported) for PC or hard phone
• Processor: 1.6 GHz or greater
• Memory: Minimum of 4 GB RAM
• Browser: Chrome, Edge
• Operating System: Windows 10 or 11 (No Chromebooks, No Mac's)
• Dual monitors
• Headset and webcam or internal camera: Wired, USB to be used during training and interviews
• Private HIPAA-compliant workspace, with a dedicated room in your residence that is not shared with others

Benefits and Perks

At Lincare, we are committed to providing our associates with a comprehensive benefits package and perks that support their well-being and career growth. Some of the benefits you can expect to receive include:

• 401(k) and 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training and professional development assistance
• Paid time off and referral program
• Vision insurance
• Work-from-home opportunities, with the flexibility to work remotely and maintain a healthy work-life balance

Career Growth and Development

At Lincare, we are committed to supporting the career growth and development of our associates. As a Remote Customer Service Representative, you will have access to ongoing training and development opportunities, including:

• On-the-job training and coaching
• Professional development assistance, with opportunities to attend workshops and conferences
• Career advancement opportunities, with the potential to move into leadership or specialized roles

Work Environment and Company Culture

At Lincare, we pride ourselves on our positive and inclusive work environment, which is designed to support the success and well-being of our associates. Some of the highlights of our company culture include:

• A collaborative and teamwork-focused environment, with a strong sense of camaraderie and shared purpose
• A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace
• A dynamic and evolving work environment, with opportunities to learn and grow in a fast-paced and innovative field

Conclusion

If you are a customer-centric individual with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity to join our team as a Remote Customer Service Representative. With a comprehensive benefits package, opportunities for career growth and development, and a positive and inclusive work environment, Lincare is the perfect place to build a rewarding and challenging career. Apply today and take the first step towards a fulfilling and successful career in customer service!