Experienced Customer Service Representative - Work from Home Opportunity with Billing Support and Telemarketing Experience

Unlock Your Potential as a Work-from-Home Customer Service Representative

Are you a customer service professional looking for a flexible and rewarding work-from-home opportunity? Do you have a passion for delivering exceptional billing support and telemarketing services? Stride 2 Hire and Parkes & Co. are seeking an experienced Customer Service Representative to join their team and provide top-notch service to Fortune 500 clients from the comfort of their own home.

About Us

Stride 2 Hire works with Parkes & Co., a pioneering company that connects small call center businesses with prestigious Fortune 500 clients through a virtual platform. As a Customer Service Representative with our company, you'll have the autonomy to choose your clients and schedule, allowing you to live your work-from-home dream and be your own boss.

Key Responsibilities

• Provide exceptional billing support to customers via inbound calls, ensuring timely and effective resolution of their inquiries.
• Determine customer needs and offer personalized upgrade and add-on service recommendations to enhance their overall experience.
• Ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC) by actively listening to customers and addressing their concerns.
• Accurately and completely code sales transactions, adhering to client requirements and company standards.
• Develop and maintain a thorough understanding of company processes and policies to provide informed support to customers.

Essential Qualities and Capabilities

To succeed in this role, you'll need to possess the following essential qualities and capabilities:

• Clear, confident, and professional communication skills to build trust and rapport with customers.
• Understanding of "client call flow" and the ability to manage client needs effectively.
• Assertiveness to promote additional products and services, driving revenue growth and customer satisfaction.
• Empathy and a genuine desire to assist and prioritize customer needs, ensuring a positive experience.
• Tenacity to understand and deliver on customer needs, driving long-term loyalty and retention.

Preferred Qualifications

While not mandatory, the following qualifications are highly preferred:

• Telemarketing experience, with a proven track record of success in promoting products and services.
• Familiarity with company processes and policies, with the ability to quickly adapt to new systems and procedures.

Technical Requirements

To work effectively from home, you'll need to meet the following technical requirements:

• A desktop/tower computer with a separate monitor (dual boot machines, Netbooks, and Tablets are prohibited).
• High-speed wired Internet connection (no WiFi) with a minimum download speed of 10 mbps and upload speed of 3 mbps.
• A hard-wired telephone and headset (softphones and cell phones are not permitted).
• A USB headset with microphone (Logitech, Plantronics, Microsoft, or similar brands recommended).
• Internet Explorer 8, 9, 10, or 11 on Windows 7, 8, or 10 (certain client programs may require specific versions of Windows).
• Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10 (other security software may be incompatible).

Benefits and Perks

As a Customer Service Representative with our company, you'll enjoy the following benefits and perks:

• The flexibility to work from home and determine your own work schedule.
• A scalable income opportunity, allowing you to grow your earnings as you grow your business.
• The autonomy to choose your clients and projects, ensuring a fulfilling and engaging work experience.

Career Growth Opportunities

As a Customer Service Representative with our company, you'll have access to a range of career growth opportunities, including:

• Professional development and training programs to enhance your skills and knowledge.
• Opportunities to take on new challenges and responsibilities, driving your career forward.
• A supportive and collaborative work environment, with a community of like-minded professionals.

Company Culture

At Stride 2 Hire and Parkes & Co., we're committed to fostering a culture that values:

• Flexibility and autonomy, allowing you to work in a way that suits your needs.
• Innovation and creativity, driving continuous improvement and growth.
• Customer satisfaction, ensuring that our clients receive the best possible service.

Compensation and Benefits

While we can't disclose specific compensation details, we can assure you that our company offers a competitive and rewarding compensation package, including:

• A scalable income opportunity, tied to your performance and business growth.
• A range of benefits and perks, designed to support your well-being and career development.

Join Our Team

If you're a motivated and experienced Customer Service Representative looking for a flexible and rewarding work-from-home opportunity, we encourage you to apply today. With Stride 2 Hire and Parkes & Co., you'll have the chance to build a successful and fulfilling career, with the autonomy to choose your clients and schedule. Don't miss out on this exciting opportunity - apply now and take the first step towards achieving your work-from-home dreams!