Seasonal Remote Customer Service and Tax Preparation Representative - Work from Home Opportunity with Concentrix + Webhelp

Join a Global Leader in Customer Experience and Reimagine Your Career

Are you seeking a career change that offers flexibility, personal growth, and the chance to be part of a forward-thinking global organization? Concentrix + Webhelp, a renowned leader in customer experience (CX) and tech-powered innovation, is looking for talented individuals to join its diverse team as a Seasonal Remote Customer Service and Tax Preparation Representative. This role is an excellent opportunity to work from home, develop new skills, and be part of a company that has been consistently recognized as one of the "World's Best Workplaces," with "Happiest Employees," and "Best Companies for Career Growth."

About Concentrix + Webhelp

Concentrix + Webhelp is a global organization that brings together diverse talent from over 70 countries, fostering an inclusive culture that values every individual's contribution. The company is dedicated to helping the world's most respected brands enhance their businesses through exceptional customer experiences and innovative technology solutions. With a strong commitment to nurturing a people-first culture, Concentrix + Webhelp provides an environment where employees can grow professionally and personally.

Key Responsibilities

As a Seasonal Remote Customer Service and Tax Preparation Representative, you will play a crucial role in delivering outstanding customer service and supporting clients through various channels, including inbound and outbound calls and internet interactions. Your primary responsibilities will include:

• Providing inbound customer support, addressing customer inquiries, and resolving issues in a timely and professional manner.
• Assisting customers in preparing their tax returns, ensuring accuracy and compliance with relevant regulations.
• Tracking, documenting, and retrieving information in databases to ensure efficient customer service and issue resolution.
• Offering additional products and/or services to customers based on their needs and preferences.
• Delivering expert customer experiences with a positive and friendly demeanor, ensuring customer satisfaction and loyalty.

Essential and Preferred Qualifications

To succeed in this role, you will need to possess the following essential qualifications:

• Recent experience in tax preparation or a related field.
• At least 1 year of customer service experience, preferably in a similar industry or role.
• A high school diploma or equivalent (GED).
• A quiet, distraction-free workspace at home to ensure productivity and focus.
• Strong computer navigation skills and PC knowledge, with the ability to learn new technologies quickly.
• Proficiency in fast-paced multi-tasking, handling multiple customer interactions simultaneously.
• A desktop or laptop that meets the company's technical requirements for PC and internet testing during the application process.
• High-speed internet connection (wired, not wireless/hotspot or satellite) and a smartphone.
• Residency in the United States or a valid U.S. address.

While not mandatory, the following preferred qualifications can enhance your application:

• Previous experience working in a remote or work-from-home environment.
• Familiarity with customer service software and technologies.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.

Skills and Competencies

To excel as a Customer Service and Tax Preparation Representative, you should possess:

• Excellent communication and customer service skills.
• Strong problem-solving and analytical skills, with the ability to resolve customer issues efficiently.
• Ability to work in a fast-paced environment, handling multiple tasks and customer interactions.
• Proficiency in using technology, including customer service software and databases.
• A positive and friendly attitude, with a customer-centric approach.

Career Growth Opportunities and Learning Benefits

At Concentrix + Webhelp, we are committed to the growth and development of our employees. As a Seasonal Remote Customer Service and Tax Preparation Representative, you will have access to comprehensive training programs, ongoing support, and opportunities for career advancement. Our company culture encourages internal promotions, with approximately 80% of our managers and leaders being promoted from within. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals.

Work Environment and Company Culture

As a remote employee, you will work from the comfort of your own home, enjoying a flexible work arrangement that allows you to balance your professional and personal life. Concentrix + Webhelp fosters a culture that values diversity, equity, and inclusion, providing a supportive and inclusive environment for all employees. Our company celebrates various events and observances throughout the year, promoting a sense of community and connection among team members.

Compensation, Perks, and Benefits

As a valued member of our team, you will receive:

• Paid training and performance-based incentives to support your growth and success.
• Lucrative employee referral bonus opportunities, rewarding you for helping us find top talent.
• Access to health and wellness programs, designed to promote your physical and mental well-being.
• Mentorship programs that support your career journey and personal development.
• Participation in programs and events that promote diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
• Celebrations and recognition for various achievements and milestones, fostering a sense of community and appreciation.

Join Our Team and Reimagine Your Career

If you are a motivated and customer-focused individual looking for a career change or opportunity to grow, we encourage you to apply for this Seasonal Remote Customer Service and Tax Preparation Representative role. At Concentrix + Webhelp, we are passionate about delivering exceptional customer experiences and providing a supportive and inclusive work environment. Join our team of over 400,000 "game-changers" around the globe and discover why we are considered an "employer of choice."

Apply today and take the first step towards reimagining your career and achieving your professional goals.