Experienced Data Entry Specialist for American Express Live Chat Operations - Remote Opportunity with Competitive Hourly Rate

Join American Express as a Remote Data Entry Specialist and Drive Business Growth

American Express, a global leader in financial services, is seeking an experienced Data Entry Specialist to join its Live Chat Operations team. As a Remote Data Entry Specialist, you will play a critical role in capturing and transforming business needs into actionable data insights, leveraging cutting-edge technologies and collaborative approaches. If you're passionate about delivering high-quality results and driving business efficiency, we invite you to explore this exciting opportunity.

About American Express and the Role

American Express is a renowned financial services company with a rich history of innovation and customer-centricity. As a Data Entry Specialist, you will be an integral part of the Live Chat Operations team, working closely with utility teams to outline, body, and capture commercial enterprise needs. Your primary focus will be on growing your knowledge of Voice of the Customer methods and leveraging this expertise to define and transform data within the Cornerstone Big Data Platform.

Key Responsibilities

• Collaborate with utility teams to outline, body, and capture commercial enterprise needs, ensuring accurate data capture and transformation.
• Develop and maintain a deep understanding of Voice of the Customer methods and apply this knowledge to define and transform data within the Cornerstone Big Data Platform.
• Design and build robust data model architecture to aid in fulfilling statistics processing and standardized metric definitions.
• Leverage transformational technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions, ensuring data quality and accuracy through extensive testing at various levels and use cases.
• Provide guidance to enhance competencies and drive efficiency in computing programs using the massive data ecosystem.
• Drive consumer tale analysis and elaboration, design, and development of software programs, testing, and builds automation tools.
• Proactively identify and automate manual tasks to improve quality and efficiency.
• Work closely with partners from GSN and AET to prioritize, define, increase, and test the statistics for various use cases as part of the VOC end-to-end technique.

Essential Qualifications and Skills

To succeed in this role, you should possess:

• Hands-on development experience on Hive/Hadoop, PySpark, Python, Shell Scripting languages, development launch management, and troubleshooting understanding for data-driven tasks for a span of not less than 3+ years.
• Active collaboration with relationship managers/product owners to understand functional requirements and convert them into technical deliverables.
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to the business groups.
• Prior experience in customer service or data entry roles is preferred.
• Excellent typing speed and accuracy.
• Strong communication skills, both written and verbal.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using computer applications and navigating online systems.
• Flexible availability to work varying shifts as needed.

What We Offer

American Express offers a comprehensive benefits package, including:

• A competitive hourly rate of $35.
• Remote work opportunity with the flexibility to work from home.
• Access to comprehensive training and support resources.
• Potential for career growth and advancement within American Express.
• Eligibility for employee benefits such as healthcare, retirement plans, and more.

Company Culture and Work Environment

At American Express, we prioritize the holistic well-being of our colleagues and their loved ones. We offer blessings and applications that support their physical, financial, and mental health through each stage of life. As a remote data entry specialist, you will be part of a dynamic team that values collaboration, innovation, and customer-centricity.

Career Growth Opportunities and Learning Benefits

As a Data Entry Specialist at American Express, you will have opportunities to develop your skills and expertise in data analysis, technology, and customer service. You will work on complex projects, collaborate with cross-functional teams, and contribute to the development of innovative solutions. Our comprehensive training and support resources will help you grow professionally and personally.

Why Join American Express?

If you're passionate about delivering high-quality results, driving business efficiency, and working in a collaborative environment, American Express is the perfect place for you. Our commitment to innovation, customer-centricity, and employee well-being makes us a great place to build a career. Join our team as a Remote Data Entry Specialist and be part of a dynamic organization that is shaping the future of financial services.

If you think this role describes you, we would love to hear from you. Apply now to join our team and start your journey with American Express.