Seasonal Customer Service Representative (Remote) - Global Customer Experience Expert

About Us

At Concentrix, we're a global leader in customer experience and technology services, helping the world's best-known brands improve their businesses through exceptional customer experiences and innovative solutions. We're a company that truly cares about our people, our customers, and our communities. We're passionate about creating a workplace that's inclusive, diverse, and empowering, where everyone has the opportunity to grow, learn, and succeed.

About the Role

We're seeking a highly motivated and customer-focused Seasonal Customer Service Representative to join our remote team. As a Seasonal Customer Service Representative, you'll be the face of our company, providing exceptional customer experiences and resolving routine problems and questions regarding our clients' products and services. This is a fantastic opportunity to join a dynamic and growing organization, work from the comfort of your own home, and develop your skills and knowledge in a fast-paced and supportive environment.

Key Responsibilities

As a Seasonal Customer Service Representative, you'll be responsible for:

• Providing inbound customer support using a call flow guide
• Helping customers resolve basic technical issues
• Tracking, documenting, and retrieving information in databases
• Offering additional products and/or services
• Delivering expert customer experiences with a smile

Qualifications

To be successful in this role, you'll need:

• 1+ year of customer service experience
• Open availability (this is a seasonal position)
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• Computer Requirements:
  • Bring your own device - This position does not loan equipment
  • Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
  • Operating System: Windows 10+
  • RAM: 8GB or higher
  • Processor: Intel i5/AMD Ryzen 5 or higher
• Internet Requirements:
  • DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
  • Speeds: 10 mbps download and 3 mbps upload or higher
  • While working, you will be required to hardwire with an ethernet cable

What's in it for You

As a Seasonal Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Career Growth and Personal Development

At Concentrix, we're committed to helping you grow and develop your skills and knowledge. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Plus, about 80% of our managers and leaders have been promoted from within, so there's real career growth potential.

Work Environment and Company Culture

As a remote Seasonal Customer Service Representative, you'll work from the comfort of your own home, with the flexibility to manage your own schedule and work environment. Our company culture is built on the principles of inclusivity, diversity, and empowerment, where everyone has the opportunity to grow, learn, and succeed.

Compensation, Perks, and Benefits

We offer a competitive salary, paid training, and performance-based incentives. You'll also enjoy a range of benefits, including health and wellness programs, mentorship programs, and celebrations for various holidays and events.

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed

Currently, this position may be performed only in the states listed here.

Equal Opportunity/Affirmative Action Employer

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply for this job