Experienced Sales Engineer - Remote - Web and Commerce Solutions Expert

About Us

At BigCommerce, we're passionate about empowering merchants to sell more at every stage of growth, from small startups to large enterprises. Our mission is to provide the best ecommerce platform, allowing our customers to focus on what matters most – growing their businesses. We're proud to have been recognized for our product and workplace culture, and we're committed to empowering our employees and customers to build, innovate, and grow together.

Job Overview

We're seeking an experienced Sales Engineer to join our team in a high-impact, high-visibility role. As a Sales Engineer, you'll work closely with our Account Executives to facilitate sales growth, providing product demonstrations, recommending solutions, and sharing industry and product expertise with prospects. You'll also act as a product evangelist, educating the sales team on product, implementation, training, and services best practices. This role requires a wide degree of creativity and latitude, and you'll have the opportunity to make a significant impact on our sales growth.

Key Responsibilities

• Prospect Education: Educate prospects on BigCommerce solutions by providing a consultative, best practices approach, including analysis and analytics to match prospect's business and technical requirements.
• Needs Analysis: Conduct needs analysis and technical scoping sessions with prospective customers to gather and document key requirements.
• Competitive Positioning: Become fluent in competitive positioning and be effective in differentiating BigCommerce.
• Pre-Sales Consulting: Provide pre-sales technical consulting to Sales staff by participating in online demonstrations, conference calls, and site visits with our Account Executives.
• Documentation: Document all customer questions to ensure immediate follow-up on all outstanding issues.
• Trusted Advisor: Become a trusted advisor and the voice of our prospects and partners to Sales and Marketing teams.
• Proposal Response: Work closely with the Account Executives to respond to proposals and RFP's to ensure that all technical information and recommendations address client's requirements.
• Partner Ecosystem: Support our partner ecosystem, including Design and Technology partners, in developing custom solutions to meet prospect needs.
• Collaboration: Collaborate with Product Management, Engineering, Client Services, and Marketing teams to ensure that newly released features are understood and continue to strengthen our value proposition.
• Initiatives: Lead initiatives to facilitate smoother and faster sales cycles as well as higher win rates.
• Travel: Ability to travel up to 25% of the time, for usually 1-2 days per visit to support prospects, partners, and industry events.

Who We're Looking For

We're seeking a highly motivated and experienced Sales Engineer with a strong background in sales and solutions engineering. If you have a passion for web technologies, commerce solutions, and sales methodology, we'd love to hear from you.

Essential Qualifications

• Experience: 2+ years of Sales/Solutions Engineering experience in a relevant market.
• Web Technologies: Strong knowledge of web technologies including HTML, CSS, JavaScript, React, Next.js, and JSON.
• API Experience: A history of working with RESTful APIs and popular API clients, such as Postman.
• SaaS Sales Experience: SaaS sales experience with comprehension of the milestones associated with a software sales cycle.
• Consultative Presentation: Comfortable with consultative presentation to C-level business executives as well as detailed, in-depth discussions with a technical audience.
• Commerce Solutions: Experience with commerce solutions and applications including POS, product catalogs, order management, ERP, and payment gateways.
• Sales Methodology: Sales methodology and Solution selling training a plus.
• Charismatic Personality: Charismatic and energetic self-starting personality.
• Collaboration: Ability to collaborate with and motivate multiple groups toward accomplishing a task.
• Strong Skills: Experienced in solution architecting, project scoping, and product demonstration skills.
• Verbal and Written Communication: Strong verbal, presentation, written, and organizational skills with a passion for winning.

Preferred Qualifications

• Sales Experience: 5+ years of sales experience in a relevant market.
• Leadership Experience: Leadership experience in a sales or solutions engineering role.
• Industry Knowledge: Strong knowledge of the ecommerce industry and its trends.
• Technical Skills: Strong technical skills, including proficiency in multiple programming languages and software development methodologies.

Career Growth Opportunities and Learning Benefits

At BigCommerce, we're committed to empowering our employees to grow and develop their careers. As a Sales Engineer, you'll have the opportunity to work with a talented team of professionals, learn from industry experts, and develop your skills in sales, solutions engineering, and product management. We offer a range of training and development programs, including sales methodology training, product training, and leadership development programs.

Work Environment and Company Culture

BigCommerce is a dynamic and fast-paced company that values innovation, collaboration, and customer satisfaction. We're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' needs. Our company culture is built on a foundation of trust, respect, and open communication, and we're proud to have been recognized as a "Best Place to Work" in multiple locations around the world.

Compensation, Perks, and Benefits

We offer a competitive salary, comprehensive benefits package, and a range of perks and benefits, including:

• Competitive Salary: A competitive salary that reflects your experience and qualifications.
• Comprehensive Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Perks and Benefits: A range of perks and benefits, including flexible work arrangements, professional development opportunities, and access to the latest technology and tools.

Conclusion

We're excited to hear from you! If you're a motivated and experienced Sales Engineer with a passion for web technologies, commerce solutions, and sales methodology, we'd love to hear from you. Apply now to join our team and take the first step in your career growth journey.