Patient Access Representative - Hybrid Call Center Role with NorthShore University Health System in Skokie, IL, Offering Competitive Salary and Growth Opportunities

Join the NorthShore University Health System Team as a Patient Access Representative

Are you passionate about delivering exceptional patient experiences and making a meaningful impact in healthcare? NorthShore University Health System, a premier integrated healthcare delivery system, is seeking a highly skilled and compassionate Patient Access Representative to join our Practice Support Call Center in Skokie, IL. As a hybrid role, this position offers the flexibility to balance your time between our remote office and home, allowing you to achieve a better work-life balance.

About NorthShore University Health System

NorthShore University Health System is a non-profit organization that has been consistently ranked as a Top 15 Teaching Hospital in the United States. With a strong commitment to superior clinical care, academic excellence, and innovative research, we are dedicated to preserving and improving human life. Our system comprises four hospitals, a 950+ physician multispecialty group practice with 130 locations, and employs over 10,500 people. When you join our team, you will be part of an organization that encourages its employees to achieve their career goals and maximize their professional potential.

Job Summary

As a Patient Access Representative, you will play a critical role in our Practice Support Call Center, handling patient requests, scheduling appointments, and providing education on our online services. This is an entry-level position that requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a competitive salary and opportunities for growth and development.

Key Responsibilities

• Handle patient requests over the phone for multiple Medical Group/Hospital departments, applying correct workflows and protocols
• Simultaneously collect information from patients and key data in EPIC
• Schedule appointments, procedures, and events at our NorthShore locations
• Register and verify insurance eligibility, informing patients of their financial responsibility
• Promote key initiatives for Patient Access Center and NorthShore, such as online services
• Adhere to strict HIPAA guidelines when speaking with patients and families
• Route calls to correct administrative and clinical departments after assessing patients' needs
• Support departmental changes, demonstrating flexibility and a positive attitude in a fast-paced, changing environment

Essential Qualifications

• High School Diploma or equivalent required; Associates or Bachelor's Degree preferred
• One year of customer service experience; healthcare or call center experience preferred
• Basic computer skills, including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
• Exhibits essential Customer Service focused commitment, demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
• Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
• Eager to accept educational opportunities as shared through workflow or process changes

Preferred Qualifications

• Previous experience in a call center or healthcare setting
• Familiarity with EPIC or other electronic medical records
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Skills and Competencies

To succeed in this role, you will need to possess:

• Strong communication and interpersonal skills
• Excellent customer service skills
• Ability to work in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Basic computer skills and proficiency in Microsoft Office
• Ability to maintain confidentiality and adhere to HIPAA guidelines

Career Growth Opportunities and Learning Benefits

At NorthShore University Health System, we are committed to the growth and development of our employees. As a Patient Access Representative, you will have opportunities to:

• Develop your skills and knowledge in a dynamic and supportive environment
• Advance your career within the organization
• Participate in ongoing training and education
• Collaborate with a team of dedicated and compassionate healthcare professionals

Work Environment and Company Culture

Our Practice Support Call Center is located at 4901 Searle Parkway in Skokie, IL. We offer a hybrid work environment, allowing you to balance your time between our remote office and home. Our company culture is built on a foundation of:

• Compassion and empathy for our patients and families
• Excellence in clinical care and customer service
• Innovation and continuous improvement
• Collaboration and teamwork
• Respect and inclusivity for all employees and patients

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity as a Patient Access Representative with NorthShore University Health System. Join our team and make a meaningful impact in the lives of our patients and families.

Don't miss this opportunity to be part of a team that is shaping the future of healthcare! Apply now and take the first step towards a rewarding career with NorthShore University Health System.