Partner Success Analyst - Full Time - REMOTE - Digital Transformation & Grants Management Expertise

Join the Guidehouse Digital Team as a Partner Success Analyst and Accelerate Your Career

Guidehouse Digital is seeking a highly skilled and motivated Partner Success Analyst to join our Partner Services team. As a Partner Success Analyst, you will play a critical role in ensuring that our Federal Partners can successfully manage their grants business using our system and service offerings. This is a full-time remote position, offering an immediate start for the right candidate. If you have a passion for digital transformation, grants management, and customer success, we encourage you to apply for this exciting opportunity.

About Guidehouse and Our Industry

Guidehouse is a leading provider of digital transformation services, including grants management solutions. Our team is dedicated to helping Federal Partners navigate the complexities of grants management, from application to award. We are committed to creating a diverse and supportive workplace, where our employees can thrive and make a meaningful impact.

Key Responsibilities

• Develop a comprehensive understanding of Federal Partners' grants management business and operational objectives, including roles and responsibilities, grants business functions, workflows, reports, and unique needs.
• Identify specific business process improvements and potential Grant Solutions systems/service enhancements to drive success.
• Assist the team with pertinent communications to Federal Partners, including business process updates, system updates, and other grants management news.
• Collaborate with the team lead to implement Partner-specific strategies and provide technical troubleshooting and problem-solving expertise.
• Become a Subject Matter Expert (SME) on system components to fully service Federal Partners' needs, including technical analysis, troubleshooting, and offering advice on future enhancements.
• Identify and resolve end-user issues or other support needs through email, phone, chat, or on-site meetings.
• Understand and respond to help desk tickets, support tickets, and user requests to deliver on-time and quality results.
• Conduct user acceptance or system testing on behalf of Partners in support of system releases.
• Analyze release notes and impacts to Federal Partners and conduct root cause analysis of Partner-reported issues.
• Complete User Acceptance Testing (UAT) on functionality and releases.
• Coordinate and schedule meetings, prepare materials, and respond promptly to Partner inquiries.

Essential Qualifications

• Bachelor's degree and a minimum of 1 year of experience in a customer-facing role or the equivalent combination of education and experience.
• Strong communication skills, written and verbal.
• Ability to demonstrate customer service experience and handling of customers.
• Strong organizational skills to use technology, resources, and time efficiently.
• Proficient in MS products (Excel, Word, and PowerPoint).
• Ability to obtain and maintain a Public Trust Clearance.

Preferred Qualifications

• Customer service experience.
• Salesforce and Visio experience.
• Technical troubleshooting experience.
• Requirements gathering/UAT experience.
• Documentation experience.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong customer service skills.
• Ability to adapt to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits

At Guidehouse, we are committed to the growth and development of our employees. This role offers opportunities to:

• Develop expertise in grants management and digital transformation.
• Build relationships with Federal Partners and stakeholders.
• Contribute to the development of new solutions and services.
• Enhance technical and business skills through training and certifications.

Work Environment and Company Culture

Guidehouse offers a flexible and supportive work environment, including:

• Full-time remote work option.
• Competitive compensation and benefits package.
• Diverse and inclusive workplace culture.
• Opportunities for professional growth and development.

Compensation, Perks, and Benefits

We offer a comprehensive total rewards package, including:

• Competitive salary range: $50,600 - $76,000 per year.
• Medical, Rx, Dental & Vision Insurance.
• Personal and Family Sick Time & Company Paid Holidays.
• Parental Leave.
• 401(k) Retirement Plan.
• Group Term Life and Travel Assistance.
• Voluntary Life and AD&D Insurance.
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts.
• Transit and Parking Commuter Benefits.
• Short-Term & Long-Term Disability.

Conclusion

If you are a motivated and customer-focused professional with a passion for digital transformation and grants management, we encourage you to apply for this exciting opportunity. As a Partner Success Analyst at Guidehouse, you will play a critical role in driving success for our Federal Partners and contributing to the growth and development of our team.

Apply today and let's build the future together!