Experienced Training Specialist – Disney Institute: Delivering World-Class Learning Experiences

Join the Disney Institute Team as a Training Specialist and Unlock a World of Learning and Growth

Embark on a career-defining journey with the Disney Institute as a Training Specialist! We offer a flexible, hybrid remote arrangement for this position, allowing you to work from anywhere while being part of a dynamic team. As a Training Specialist, you will play a vital role in supporting training and certification efforts for Disney Institute Cast members. You will develop personalized learning plans, guide new hire onboarding, and deliver continuous training. If you're passionate about learning and development, and want to make a significant impact in the lives of Disney Institute professionals, we encourage you to apply!

About Disney Institute

For over 35 years, Disney Institute has been helping business professionals learn the Disney approach to customer and employee experiences. Rooted in powerful business insights on leadership, employee engagement, and quality service, the Disney approach highlights stories and examples of our culture of excellence across the Walt Disney Company. Disney Institute offers professional development in-person and virtually through public courses, private engagements for groups, and advisory services for entire organizations.

Our Mission

At Disney Institute, our mission centers on delivering world-class, immersive stories through impactful content, inspiring participants from across the globe. We believe in rewarding talent and offering a comprehensive total rewards package, including a competitive salary, health and savings benefits, educational opportunities, and special extras that only Disney can provide.

Job Summary

The Training Specialist for Disney Institute will report to the Professional Development Courses (PDC)/Private Learning Events (PLE) Content Manager and sit in Celebration, FL. As a Training Specialist, you will be responsible for developing and delivering training programs, creating personalized learning plans, and guiding new hire onboarding. You will also maintain training materials, oversee certification procedures, and craft assessments.

Key Responsibilities

• Partner with subject matter experts and DI leaders to plan, create, and deploy key training and certification processes.
• Maintain training materials, track certification process steps, create knowledge assessments and surveys, assist with facilitated sessions, and perform other administrative tasks as needed.
• Facilitate sessions and training programs across all DI areas within the organization, both in domestic locations and online (live/virtual), using a variety of facilitation techniques and methods for audiences at all levels.
• Analyze learner performance and provide coaching and feedback throughout the training process.
• Manage site-based relationships (e.g., Delivery and Ops teams at Disneyland Resort) for location-specific training needs, consult and provide performance recommendations, and be the key decision-maker onsite during training events, ensuring all decisions are in the best interest of the business and learners.
• Apply critical thinking skills proactively to make decisions, take timely actions, manage risks, and solve problems.
• Build and maintain positive working relationships while establishing credibility with subject matter experts across various domains (technology, operations, sales, content, delivery, etc.) to optimize training design and methodologies, while collaborating effectively with team members, partners, support teams, and internal client areas.
• Handle the administrative and logistical aspects of training implementation, including scheduling, as well as curating and communicating training tools, resources, and support materials effectively.
• Maintain and update comprehensive knowledge of all product offerings, business practices, and policies to effectively manage diverse responsibilities in a dynamic environment, ensuring consistency and timely updates across all product lines, and supporting the DI Knowledge Base.
• Assist with design and development projects, applying solid instructional design skills, learning principles, and creativity to effectively transfer knowledge and engage participants in the learning process.
• Occasionally travel to domestic locations.
• Ensure communication is clear, concise, and consistent, advocating effectively for change.
• Quickly adapt to leadership guidance and feedback.
• Manage shifting priorities and complete multiple tasks in a constantly evolving environment.
• Uphold the highest integrity in handling sensitive and confidential information.
• Perform other duties as assigned.

Essential Qualifications

• 3+ years' experience training and/or facilitating learning and effectively communicating with employees/partners across all organizational levels.
• Strong background in training delivery, implementation, logistics, and maintaining knowledge of internal client areas.
• Extensive experience in learning and development consulting, collaborating closely with internal clients.
• Proven ability to analyze learner performance and provide ongoing coaching and feedback across hourly and salaried audiences.
• Demonstrated expertise in creating technical and soft skill training across various formats including computer-based, facilitator-led, blended learning, self-study, and job aids.
• In-depth knowledge of human performance improvement and learning methodologies.
• Highly motivated and adaptable self-starter, consistently meeting or exceeding client expectations independently.
• Skilled in project management, handling multiple priorities, and meeting deadlines in fast-paced environments.
• Strong time management, delegation, organizational, and process-centric thinking abilities.
• Effective problem-solving and decision-making skills, offering creative solutions and ensuring follow-up.
• Thrives in multifaceted environments, maintaining professionalism, good judgment, and composure under pressure.
• Excellent verbal and written communication, adept at conveying information to diverse organizational levels.
• Builds strong partnerships, influences stakeholders, and excels in relationship-building.
• Proficient in various computer applications and contributes thoughtful insights to enhance learning experiences.
• Demonstrated leadership experience contributing to successful outcomes.
• Flexible with work schedule, including evenings, weekends, variable shifts, holidays, and travel.

Preferred Qualifications

• Working knowledge of training industry, the Disney Cruise Line, National Geographic Expeditions, and Adventures by Disney Products.
• Proficiency with learning management systems (D Learn).
• Experience with Confluence or other knowledge management system.
• Proven knowledge of and experience working with innovative learning methodologies.
• Familiarity and/or application of ADDIE model or related learning models in previous roles.
• Bilingual, Multilingual.

Education

• BA/BS in Facilitation, Consulting, Instructional Design & Curriculum Development, or related field or equivalent work experience.
• Master's Degree or formal certification/education in performance consulting, adult development theory or curriculum development desired or equivalent experience.

Career Growth Opportunities and Learning Benefits

At Disney Institute, we believe in investing in our employees' growth and development. As a Training Specialist, you will have opportunities to:

• Develop your skills in instructional design, facilitation, and coaching.
• Work with a diverse team of professionals who share your passion for learning and development.
• Contribute to the design and development of innovative training programs.
• Travel to domestic locations for training events and conferences.
• Participate in ongoing training and development opportunities to stay up-to-date on the latest learning methodologies and trends.

Work Environment and Company Culture

At Disney Institute, we pride ourselves on a culture of excellence, innovation, and collaboration. Our team is passionate about delivering world-class learning experiences that inspire and engage our participants. We offer a flexible, hybrid remote work arrangement, allowing you to work from anywhere while being part of a dynamic team.

Compensation, Perks, and Benefits

We offer a comprehensive total rewards package, including:

• Competitive salary.
• Health and savings benefits.
• Educational opportunities.
• Special extras that only Disney can provide.

Conclusion

If you're passionate about learning and development, and want to make a significant impact in the lives of Disney Institute professionals, we encourage you to apply for this exciting opportunity as a Training Specialist. Join our team and embark on a career-defining journey with the Disney Institute!

Apply Now and take the first step towards a rewarding new role.