Experienced Virtual Reality Tech Support Specialist – Immersive Entertainment and Technical Troubleshooting Expert

Introduction to Eclipso and Our Vision

Eclipso, part of the renowned Otium Leisure group, is at the forefront of revolutionizing the entertainment industry with its cutting-edge virtual reality experiences. As a gateway to uncharted domains and undiscovered worlds, Eclipso invites individuals to unravel the mysteries of the unexplored, blending tradition with innovation and technology with captivating storytelling. Our mission is to provide seamless, immersive expeditions that not only entertain but also educate, blurring the lines between reality and imagination. We are now seeking an experienced and skilled Tech Support Specialist to join our dynamic team in New York City, where you will play a pivotal role in ensuring the smooth operation of our upcoming VR leisure center.

Job Summary

As a Tech Support Specialist at Eclipso, you will be instrumental in providing expert technical support, troubleshooting issues, and ensuring a seamless VR experience for our users. Your role will involve diagnosing and resolving technical problems, guiding step-by-step solutions, and collaborating with other teams to escalate and resolve complex issues. This position offers a unique opportunity to work in a hybrid model, combining remote work with time in our office, and comes with a competitive salary and attractive benefits package.

Key Responsibilities

• Technical Troubleshooting: Diagnose and resolve hardware, software, and connectivity issues related to VR systems and the general operation of the location, ensuring minimal downtime and optimal user experience.
• Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the support database, contributing to the continuous improvement of our support processes.
• Collaboration: Work closely with other staff members, including our Assistant Manager and Floor Supervisors, to ensure smooth operation and address any technical issues promptly, fostering a culture of teamwork and open communication.
• Knowledge Base: Contribute to and maintain an up-to-date knowledge base and FAQs for internal use, sharing your expertise and helping to enhance the overall technical capabilities of the team.
• Inventory Management: Monitor and manage the inventory of VR equipment and accessories, ensuring all necessary items are in stock and properly maintained, and contributing to the efficient operation of our VR leisure center.

Essential Qualifications

To be successful in this role, you will need:

• A strong understanding of VR technology, including hardware components and software applications, with the ability to apply this knowledge in real-world scenarios.
• The ability to diagnose and troubleshoot technical issues efficiently, with a methodical approach and excellent problem-solving skills.
• Excellent verbal and written communication skills, with the ability to communicate complex technical information in a clear and concise manner to both technical and non-technical stakeholders.
• Previous experience in tech support or a related field, preferably with VR or gaming technology, with a proven track record of resolving technical issues and providing excellent customer service.
• The ability to handle challenging customer situations with patience and empathy, remaining calm under pressure and providing solutions-focused support.
• A willingness to learn and adapt to new technologies and procedures, with a commitment to ongoing professional development and a passion for staying up-to-date with the latest advancements in VR technology.
• Availability to work nights, weekends, and holidays, as required, with flexibility to adapt to changing schedules and priorities.
• Fluency in writing and speaking French is considered a plus, although not essential, as it will enhance your ability to communicate with our diverse customer base and internal stakeholders.

Preferred Qualifications

While not essential, the following qualifications and skills are highly desirable:

• Experience working in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Familiarity with inventory management systems and practices, with the ability to apply this knowledge to optimize our VR equipment and accessories inventory.
• Basic knowledge of networking principles and protocols, with an understanding of how these apply to VR systems and connectivity issues.
• Certifications or training in VR technology, technical support, or a related field, demonstrating your commitment to professional development and expertise in VR support.

Skills and Competencies

To excel in this role, you will need to possess a unique blend of technical, interpersonal, and problem-solving skills, including:

• Technical Expertise: A deep understanding of VR technology, hardware, and software, with the ability to apply this knowledge to resolve complex technical issues.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders.
• Problem-Solving Skills: A methodical and analytical approach to problem-solving, with the ability to diagnose and resolve technical issues efficiently.
• Collaboration and Teamwork: A strong ability to work collaboratively with other teams and stakeholders, fostering a culture of open communication and teamwork.
• Adaptability and Flexibility: A willingness to learn and adapt to new technologies and procedures, with flexibility to adjust to changing schedules and priorities.

Career Growth Opportunities and Learning Benefits

At Eclipso, we are committed to the growth and development of our team members, offering a range of career growth opportunities and learning benefits, including:

• Professional Development: Ongoing training and professional development opportunities, helping you to enhance your skills and stay up-to-date with the latest advancements in VR technology.
• Career Progression: Opportunities for career progression and advancement within the company, with a clear path for professional growth and development.
• Networking Opportunities: The chance to network with other professionals in the industry, building relationships and staying informed about the latest trends and developments in VR technology.

Work Environment and Company Culture

At Eclipso, we pride ourselves on our dynamic and inclusive work environment, with a strong focus on teamwork, collaboration, and open communication. Our company culture is built on the values of innovation, creativity, and customer satisfaction, with a commitment to providing a seamless and immersive VR experience for our users. As a Tech Support Specialist, you will be an integral part of our team, working closely with other staff members to ensure the smooth operation of our VR leisure center and providing exceptional technical support to our customers.

Compensation, Perks, and Benefits

We offer a competitive salary and attractive benefits package, including:

• Competitive Salary: A salary of $21.00 per hour, with opportunities for career progression and advancement.
• Benefits Package: A range of benefits, including dental insurance, health insurance, paid time off, and vision insurance, helping to support your overall well-being and quality of life.
• Holiday Pay: Holiday pay and hourly pay, recognizing your hard work and commitment to the company.
• Flexible Scheduling: Flexible scheduling, with a range of shift options available, including day, evening, and weekend shifts.

Conclusion

If you are a motivated and experienced tech support professional, with a passion for VR technology and a commitment to providing exceptional customer service, we encourage you to apply for this exciting opportunity. As a Tech Support Specialist at Eclipso, you will be instrumental in ensuring the smooth operation of our VR leisure center and providing seamless, immersive experiences for our users. With a competitive salary, attractive benefits package, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now and take the first step towards an exciting and rewarding career with Eclipso.

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