Senior Customer Solutions Manager - Cloud Transformation and Customer Success Leadership for Strategic Independent Software Vendor Partners

Introduction to Amazon Web Services (AWS) and Our Mission

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to empower businesses of all sizes. As a leader in the tech industry, AWS is committed to providing a robust suite of products and services that power the success of our customers, from the most successful startups to Global 500 companies. Our mission is to deliver exceptional customer experiences, drive innovation, and contribute to the day-to-day management of our customers' successful migration to the cloud.

Job Overview: Sr. Customer Solutions Manager, Customer Solutions Management

We are seeking an experienced and skilled Sr. Customer Solutions Manager to join our team, responsible for guiding AWS customers along their multi-year journey to the cloud. As a critical partner to our most strategic Independent Software Vendor (ISV) customers, you will leverage your expertise in large-scale cloud transformations, helping them navigate the stages of AWS adoption and ensuring they are set up for success. Your strong technical background, combined with your proficiency in understanding and solving complex business problems, will enable you to drive collaboration between AWS teams, customer teams, and product/engineering teams, planning and supporting major workload migrations.

Key Responsibilities:

• Lead the development and execution of customer cloud transformation strategies, ensuring alignment with AWS account plans and executable actions
• Interface with customer and AWS senior leadership, driving collaboration between core account groups, product/engineering teams, and customer teams
• Translate strategic objectives from customers into AWS account plans and executable actions, managing cadence and leading program management functions
• Build enablement plans, run design thinking innovation workshops, innovation hackathons, Executive Briefing Sessions, and go-live events to drive customer success
• Evaluate and prioritize customer needs, developing and implementing solutions that meet their business objectives and drive cloud adoption
• Evangelize AWS services, influencing customers to adopt them and driving innovation through new ideas, tools, and mechanisms
• Develop and maintain strong relationships with customer executives, technologists, and partners, ensuring customer satisfaction and loyalty

Essential Qualifications:

To be successful in this role, you will need:

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 5+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience
• Experience implementing cloud services, including migrations and modernization projects or similar
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Experience working at or consulting for a Software-as-a-Service (SaaS) business

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Experience transforming a software company from a traditional software license business model to a Software-as-a-Service (SaaS) business model
• Strong understanding of the principles of Software as a Service (SaaS) best practices and the journey ISVs take transitioning from traditional software delivery to the SaaS business model
• Experience with cloud-based technologies, such as AWS services, and a strong understanding of cloud computing concepts and architectures

Skills and Competencies:

To excel in this role, you will need to possess the following skills and competencies:

• Strong technical background, with experience in cloud computing, software development, or a related field
• Excellent problem-solving abilities, with a proven track record of analyzing complex business problems and developing effective solutions
• Exceptional communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical stakeholders
• Strong leadership and collaboration skills, with experience leading virtual teams and working across broad functional teams
• Ability to think strategically, with a strong understanding of business objectives and the ability to develop and execute plans to achieve them

Career Growth Opportunities and Learning Benefits:

At AWS, we are committed to helping our employees grow and develop in their careers. As a Sr. Customer Solutions Manager, you will have access to a wide range of training and development opportunities, including:

• On-the-job training and mentorship from experienced professionals
• Formal training programs, such as our AWS Cloud Practitioner and AWS Solutions Architect certifications
• Opportunities to attend industry conferences and events, such as AWS re:Invent and AWS Summit
• Access to a wide range of online courses and training resources, including our AWS Training and Certification program

Work Environment and Company Culture:

At AWS, we value diversity, equity, and inclusion, and are committed to creating a work environment that is welcoming and inclusive to all employees. Our company culture is built around the following principles:

• A culture of innovation, where employees are encouraged to think big and invent
• A culture of ownership, where employees are empowered to take ownership of their work and make decisions that drive customer success
• A culture of collaboration, where employees work together across functional teams to achieve common goals
• A culture of diversity, equity, and inclusion, where all employees are valued and respected

Compensation, Perks, and Benefits:

As a Sr. Customer Solutions Manager at AWS, you will be eligible for a competitive salary and a wide range of benefits, including:

• A comprehensive health insurance program, including medical, dental, and vision coverage
• A 401(k) retirement savings plan, with a company match
• A flexible work environment, with options for remote work and flexible hours
• A wide range of perks and benefits, including on-site fitness classes, free meals, and access to our on-site recreation center

Conclusion:

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Sr. Customer Solutions Manager position at AWS. With a strong technical background, excellent problem-solving abilities, and a passion for delivering exceptional customer experiences, you will be well-suited to succeed in this role. Don't miss out on this opportunity to join our team and contribute to the success of our customers. Apply today and let's build the future together!