Experienced Service Advisor Assistant - Administrative Support & Customer Service Expert for Prestigious Audi Dealership

Join the Nation's #1 Family-Owned Automotive Group as a Service Advisor Assistant

At Fletcher Jones Audi, we're on a mission to revolutionize the automotive industry by delivering a world-class guest experience through our relentless pursuit of excellence. As part of the nation's #1 family-owned automotive group, we're committed to innovation, integrity, and providing the highest quality work environment where our team can thrive. We're now seeking a highly motivated and customer-focused Service Advisor Assistant to join our dynamic team and take the first step towards a rewarding career in the automotive industry.

About Us

Fletcher Jones Audi is a renowned Audi dealership that prides itself on its commitment to excellence and customer satisfaction. As a member of our team, you'll be part of a prestigious family-owned automotive group that's dedicated to making a difference in the industry. Our work environment is designed to foster productivity, creativity, and personal and professional growth, allowing our team members to flourish and drive our company towards success.

Job Overview

As a Service Advisor Assistant, you'll play a vital role in providing administrative support to our Service Department and delivering exceptional customer service to our guests. This is an excellent opportunity to gain hands-on experience and exposure to the inner workings of a prestigious automotive dealership. You'll be the first point of contact for many of our guests, and your professionalism, courtesy, and willingness to learn will set the tone for their overall experience.

Key Responsibilities

• Greet and assist guests upon arrival for their visit to the service department, ensuring a warm and welcoming experience.
• Provide administrative support for the Service Department, including managing paperwork, handling phone calls, and performing various tasks as needed.
• Receipt and close repair orders, act as a cashier confirming accuracy of payment, and issue receipts and accompanying paperwork as required.
• Interact with each customer, respond to their queries, and follow up as needed in a timely and effective manner to ensure their satisfaction.
• Maintain a high level of professionalism and courtesy in all interactions with guests, colleagues, and management.

Essential Qualifications

To succeed in this role, you'll need:

• A valid in-state driver's license and a clean driving record.
• A High School Diploma or equivalent.
• Excellent communication and interpersonal skills.
• A customer-focused mindset and a willingness to learn.
• Previous experience in a related role is preferred, but not essential - we're happy to train the right candidate.

Preferred Qualifications

While not essential, the following qualifications will be considered advantageous:

• Previous experience in a customer-facing role or administrative support position.
• Familiarity with automotive dealership operations or customer service principles.
• Basic knowledge of automotive repair procedures and terminology.

Skills and Competencies

To excel as a Service Advisor Assistant, you'll need to possess:

• Excellent communication and interpersonal skills, with the ability to interact with guests, colleagues, and management at all levels.
• A strong customer-focused mindset, with a commitment to delivering exceptional service and ensuring customer satisfaction.
• Basic administrative skills, including data entry, record-keeping, and paperwork management.
• A willingness to learn and take on new challenges, with a positive and adaptable attitude.
• Strong problem-solving skills, with the ability to think critically and respond to customer queries effectively.

Career Growth Opportunities and Learning Benefits

At Fletcher Jones Audi, we're committed to nurturing and retaining the most talented people in the industry. As a Service Advisor Assistant, you'll have access to:

• On-the-job training and learning opportunities, allowing you to develop your skills and gain hands-on experience.
• Professional development assistance, including training programs and workshops to enhance your knowledge and expertise.
• Opportunities for career advancement and growth within the company, as we promote from within whenever possible.

Work Environment and Company Culture

At Fletcher Jones Audi, we pride ourselves on providing a positive and supportive work environment that fosters productivity, creativity, and personal and professional growth. Our company culture is built on a foundation of:

• A commitment to excellence and customer satisfaction.
• A passion for innovation and continuous improvement.
• A culture of integrity, respect, and teamwork.
• A focus on employee development and well-being.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) plan with company matching.
• Flexible spending account.
• Professional development assistance.
• Life insurance and employee assistance plan.
• Disability insurance.

Ready to Join Our Team?

If you're a motivated and customer-focused individual looking to start a rewarding career in the automotive industry, we want to hear from you. As a Service Advisor Assistant at Fletcher Jones Audi, you'll have the opportunity to make a real difference in the lives of our guests and contribute to the success of our company. Apply now and take the first step towards a fulfilling and successful career!

We're an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds and perspectives.