Senior Pricing Analyst - Remote Opportunity with TTEC: Shaping Customer Experience through Strategic Pricing

Unlock Your Career Potential as a Senior Pricing Analyst at TTEC

TTEC, a global leader in customer experience solutions, is seeking an experienced Senior Pricing Analyst to join its Enterprise Services team on a full-time remote basis. As a key member of the Pricing team, you will play a pivotal role in driving business growth, revenue, and profitability by developing and implementing strategic pricing solutions for new and existing clients across various segments.

About TTEC and the Pricing Team

TTEC has been at the forefront of delivering exceptional customer experiences since 1982. The company's Pricing team is instrumental in computing new prices and pricing changes, safeguarding revenue and profitability, and staying competitive in the market. As a Senior Pricing Analyst, you will be an integral part of this team, working closely with Sales, Finance, and Operational leadership to advise on engagement pricing and drive business decisions.

Key Responsibilities

• Review and coordinate pricing for new and existing clients across all segments, ensuring timely, accurate, and profitable pricing.
• Develop and refine pricing models to provide business insights and competitive pricing for clients.
• Identify risks and opportunities within deal structures, enabling business leaders to make informed decisions.
• Collaborate with cross-functional teams, including Sales, Client Success, Sales Solutions, Human Capital, Operations, Finance, and Technology, to drive the best results for clients and the business.
• Leverage process and technology to improve the accuracy and timeliness of priced models for current and prospective clients.
• Develop and deliver management reports, providing ad-hoc reporting to business leaders on profitability drivers by client, program, and location.
• Research location-specific cost structures and model what-if pricing scenarios.
• Project-manage multiple stakeholders to achieve ideal pricing approaches for individual deals, balancing market competitiveness with profitability.
• Work with stakeholders to identify gaps between price-to-win and assumed cost, and close that gap for individual deals and overall selling approach.
• Update client pricing for renewals, CPI, Fx updates, and other changes.

Essential and Preferred Qualifications

To succeed as a Senior Pricing Analyst at TTEC, you should possess:

• A Bachelor's degree in Finance or Accounting (preferred).
• 3-5 years of financial analysis experience, including financial modeling, budgeting, and forecasting.
• Strong understanding of MS Excel functionality and formulas, including VLOOKUP, INDEX, Pivot Tables, Combined P&L models, and complex calculations.
• Comfort with using technology and web-based systems to solve business problems.
• Experience in B2B technology, business services, and/or outsourcing (useful).
• Experience supporting international markets and sellers across North America, EMEA, and APAC.
• Demonstrated experience interacting with all levels of management.
• Experience with Hyperion reporting and Oracle (a plus).
• Experience with Salesforce.com (helpful).

Skills and Competencies

The ideal candidate will possess:

• Strong attention to detail and solid analytical skills.
• Ability to think creatively about opportunities, competitiveness, industry trends, and business strategy.
• Aggressive deadline management and goal-oriented approach.
• Effective communication and presentation skills, with the ability to clearly convey findings and conclusions in written and verbal form.
• A strong business ethic and ability to thrive in a dynamic and changing environment.

Career Growth Opportunities and Learning Benefits

At TTEC, you can expect:

• Support for your career and professional development.
• An inclusive culture and community-minded organization that encourages giving back.
• A global team of curious lifelong learners guided by company values.
• Opportunities for growth and advancement within the organization.

Work Environment and Company Culture

TTEC is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within its global teams. As a remote employee, you will be part of a flexible and dynamic work environment that values work-life balance and employee well-being.

Compensation, Perks, and Benefits

TTEC offers a competitive salary and a comprehensive benefits package, including:

• Paid time off (PTO) and wellness and healthcare benefits.
• Performance bonus opportunities.
• Tuition reimbursement (ask about this benefit).
• A great compensation package with benefits that you'd expect and maybe a few that would pleasantly surprise you.

For more information on TTEC's benefits, visit www.mybenefits.ttec.com.

Conclusion

If you're a motivated and experienced pricing professional looking for a challenging and rewarding role, we encourage you to apply for this Senior Pricing Analyst position at TTEC. As a global leader in customer experience solutions, TTEC offers a dynamic and supportive work environment, opportunities for growth and advancement, and a comprehensive benefits package. Don't hesitate to apply – we value a great attitude and a willingness to learn above all.

Ready to take the next step in your career? Apply now to join TTEC's team of experts and shape the future of customer experience through strategic pricing.