Senior Manager - Client Management: Leading Merchant Relationships and Driving Business Growth Remotely

Join Team Amex: Empowering Your Career and Backing Your Success

At American Express, we're committed to creating a work environment that's as dynamic as it is inclusive. Our global community of colleagues is dedicated to providing the world's best customer experience, and we're looking for talented individuals to join our team. As a Senior Manager - Client Management, you'll play a pivotal role in managing a portfolio of strategic merchants, driving business growth, and fostering long-term relationships.

About the Role

This remote Senior Manager - Client Management position is an exceptional opportunity for a seasoned professional to lead the way in merchant relationships and revenue growth. You'll be responsible for managing a diverse portfolio of approximately 100 merchants from B2C and B2B companies, representing around $1.1B in annual American Express charge volume. Your expertise will be crucial in developing and delivering valuable insights, solutions, and consultation to these merchants, ultimately driving incremental revenue for both the merchant and American Express.

Key Responsibilities

• Manage a portfolio of approximately 100 strategic cross-industry merchants, establishing and building strong relationships through consistent in-person interaction.
• Elevate, expand depth and breadth of C-Level, Finance, Treasury, Sales, and Marketing Relationships within the portfolio, leveraging those relationships to drive revenue for Amex.
• Identify and expand existing business relationships, increase acceptance with Merchants, and develop strategic portfolio/account plans.
• Provide proactive consultation to drive business growth and improve customer satisfaction.
• Develop and execute strategic account plans to grow Amex revenue, market share, and profitability.
• Increase Amex relevance by consistently and effectively communicating the value story.
• Consistently track/evaluate business results with a focus on moving opportunities through the sales pipeline.
• Build and leverage relationships with internal networks to efficiently execute against account growth plans.
• Increase Merchant Satisfaction (NPS score).

Essential Qualifications

To succeed in this role, you'll need:

• A strong track record of relationship management and consultative selling skills, with a demonstrated ability to establish, maintain, and deepen partnerships with customers.
• Strong analytical skills with a focus on manipulating merchant metrics in Excel to determine portfolio strategy/approach.
• Excellent financial skills, strong qualitative and analytical skills, and the ability to prepare financial analysis to support value propositions and growth proposals.
• Strong negotiation, influencing, and collaboration skills.
• A highly customer-focused, self-starter, and results-driven individual.
• The ability to articulate the value proposition and connect it to the customer's business model.
• Strong presentation/negotiation skills and the ability to build rapport and credibility.
• Proven success in influencing and collaborating with C-level decision-makers.
• Excellent oral/written communication and proficiency in MS Office applications.
• A minimum of 5 years of proven success in account management/sales and portfolio planning.
• A Bachelor's degree.

Preferred Qualifications

While not essential, the following qualifications are strongly preferred:

• Knowledge of the Merchant/acquiring business and/or the U.S. payments industry.

What We Offer

At American Express, we're committed to backing our colleagues with benefits and programs that support their holistic well-being. Our comprehensive benefits package includes:

• Competitive base salaries.
• Bonus incentives.
• A 6% Company Match on retirement savings plans.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• A flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Career Growth and Development

As a Senior Manager - Client Management, you'll have the opportunity to grow and develop your career within a dynamic and supportive environment. You'll be part of a global community of colleagues who are passionate about delivering exceptional customer experiences and driving business growth. Our flexible working model and comprehensive benefits package ensure that you can thrive both professionally and personally.

Our Culture

At American Express, we're committed to creating an inclusive and diverse work environment that values the unique perspectives and experiences of our colleagues. We believe in backing our colleagues with the support they need to succeed, and we're dedicated to fostering a culture that is opportunistic, innovative, accountable, customer-oriented, and results-focused.

Salary and Benefits

The expected salary range for this role is $80,000 to $155,000 annually, plus bonus and benefits. Ultimately, the salary will be determined based on factors such as location, experience, and other job-related factors.

Equal Opportunity Employer

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Ready to Join Us?

If you're a motivated and results-driven professional looking to drive business growth and lead merchant relationships, we want to hear from you. Click 'Apply Now' to start your journey with Team Amex.

We look forward to welcoming you to our global community of colleagues and empowering your career success.