**Experienced Call Center Customer Service Representative – Delivering Exceptional Customer Experiences in a Dynamic Remote Environment**

Are you a customer service enthusiast with a passion for delivering outstanding experiences? Do you thrive in fast-paced environments and possess excellent communication skills? If so, we invite you to join our dynamic team as a Call Center Customer Service Representative. As a valued member of our team, you will play a pivotal role in delivering exceptional service to our customers, ensuring their needs are met efficiently, and exceeding their expectations. **About Us** At Ascendo, we are a certified minority-owned staffing firm dedicated to providing exceptional staffing solutions to our clients. We pride ourselves on our commitment to diversity, equity, and inclusion, and we welcome candidates from diverse backgrounds to join our team. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or any non-merit factor. **Job Summary** As a Call Center Customer Service Representative, you will be the first point of contact for our customers, providing assistance and guidance with professionalism and empathy. Your primary responsibilities will include handling incoming calls from potential and existing customers, addressing their inquiries, and ensuring their needs are met efficiently. You will work in a completely remote environment, using your own equipment to ensure seamless communication with our customers. **Key Responsibilities** * Answering incoming calls promptly and courteously, delivering exceptional customer service on every interaction. * Engaging with callers to understand their concerns and requirements through effective questioning techniques. * Providing accurate information and resolving customer issues or directing them to the appropriate department or team member when necessary. * Logging and managing call details accurately using our computer systems and applications. * Maintaining a positive and enthusiastic demeanor to enhance the overall customer experience during phone interactions. * Collaborating with team members to resolve complex customer issues and improve overall customer satisfaction. * Participating in ongoing training and development programs to enhance your skills and knowledge. * Adhering to a schedule that ends no later than 10 pm Eastern Time, with flexibility for either a Sunday-Thursday or Tuesday-Saturday schedule. **Requirements** * Previous experience in a customer service role, preferably in a call center environment. * Adhering to a schedule that ends no later than 10 pm Eastern Time, with flexibility for either a Sunday-Thursday or Tuesday-Saturday schedule. * Access to home equipment including a computer, monitor, and headset compatible with Avaya for incoming customer interactions. * Ability to allow required software, including virtual Softphone for calls, to be uploaded to personal computer. * Reliable internet service with a minimum upload and download speed of 25mbps, confirmed through a speed test. * Minimum hardware specifications including a Core i3 processor with 16GB of RAM and Windows 10 operating system. * Must have a modem connection and be hardwired to the computer via an Ethernet cable (cannot connect via WIFI). * Excellent communication skills, both verbal and written, with a professional phone etiquette. * Strong problem-solving abilities and the capacity to handle challenging situations with composure. * Proficiency in basic computer applications and the ability to navigate through multiple systems simultaneously. * A customer-centric mindset with a genuine desire to assist and support customers. **Essential Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * Strong problem-solving and analytical skills, with the ability to resolve complex customer issues. * Proficiency in basic computer applications, including Microsoft Office and Google Suite. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. * Strong attention to detail, with the ability to accurately log and manage call details. * Ability to work independently, with minimal supervision, and as part of a team. * Strong customer service skills, with a focus on delivering exceptional customer experiences. **Career Growth Opportunities and Learning Benefits** At Ascendo, we are committed to providing our employees with ongoing training and development opportunities to enhance their skills and knowledge. As a Call Center Customer Service Representative, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * A supportive and collaborative work environment, with a focus on teamwork and customer satisfaction. * A competitive compensation package, with benefits and perks to support your well-being and success. **Work Environment and Company Culture** As a remote employee, you will work from the comfort of your own home, using your own equipment to ensure seamless communication with our customers. Our company culture is built on a foundation of diversity, equity, and inclusion, with a focus on delivering exceptional customer experiences. We value our employees' contributions and recognize their hard work and dedication. **Compensation, Perks, and Benefits** As a Call Center Customer Service Representative, you will receive a competitive compensation package, including: * A competitive hourly rate, with opportunities for overtime and bonuses. * A comprehensive benefits package, including health, dental, and vision insurance. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for professional growth and development. * A supportive and collaborative work environment, with a focus on teamwork and customer satisfaction. **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [vacancyglobal.com/register-candidate](https://vacancyglobal.com/register-candidate). We look forward to hearing from you! 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