Customer Service Representative - 100% Remote - Startup Environment - Excellent Communication and Problem-Solving Skills Required

Join Our Team as a Customer Service Representative and Make a Difference in a Fast-Paced, Remote Work Environment

We are seeking a highly skilled and experienced Customer Service Representative to join our team on a 100% remote basis. As a Customer Service Representative, you will be the face of our company, providing exceptional support to applicants and helping them navigate our application programs. If you have a passion for delivering outstanding customer service, are adaptable, and thrive in a fast-paced environment, we want to hear from you!

About Our Company and Industry

Our company is a forward-thinking organization that values innovation, diversity, and customer satisfaction. We operate in a dynamic industry where no two days are the same, and we are looking for team members who can keep up with our fast-paced environment. Our mission is to provide exceptional support to our applicants, and we are committed to fostering a culture of inclusivity, respect, and empathy.

Key Responsibilities

As a Customer Service Representative, you will be responsible for:

• Responding to all inbound inquiries (phone, email, and chat) from applicants with effective communication and problem-solving skills.
• Providing technical assistance to applicants, allowing them to complete their applications.
• Navigating our computerized system to respond to and troubleshoot applicant questions.
• Utilizing excellent verbal and written communication and problem-solving skills to resolve applicant issues.
• Multitasking as needed to manage a high volume of activity (phone, email, and chat).
• Developing and maintaining strong interpersonal skills, verbal and written communication skills, and empathy for applicants.
• Becoming and remaining knowledgeable about all FORWARD application programs to provide excellent applicant support.
• Identifying inefficiencies in workflows and suggesting solutions to improve our processes.

Essential Qualifications

To be successful in this role, you will need:

• 2+ years of customer service experience with effective communication skills, both orally and in writing.
• Technical savviness and the ability to learn new systems and processes quickly.
• Strong ability to work well with people from varied cultural, socioeconomic, educational, and experiential backgrounds.
• Demonstrated ability to work independently and adapt quickly to new challenges.
• High level of organization and attention to detail.
• U.S. work authorization.

Preferred Qualifications

We prefer candidates with:

• Bilingual abilities (English/Chinese (Mandarin)/Spanish).
• 6 am-3 pm schedule availability.
• Experience working in a startup environment or a similar fast-paced setting.

Skills and Competencies Required for Success

To excel in this role, you will need:

• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think critically.
• Empathy and the ability to understand applicant needs and concerns.
• Technical skills, including proficiency in computer systems and software.
• Time management and organizational skills to manage multiple tasks and priorities.
• Adaptability and flexibility in a fast-paced environment.

Career Growth Opportunities and Learning Benefits

We are committed to the growth and development of our team members. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and expertise in customer service and technical support.
• Take on new challenges and responsibilities as you grow in your role.
• Participate in training and development programs to enhance your skills and knowledge.
• Collaborate with a diverse and talented team to achieve common goals.

Work Environment and Company Culture

We offer a unique and supportive work environment that values:

• Remote work flexibility, allowing you to work from anywhere.
• Diversity, equity, and inclusion, with a commitment to fostering a culture of respect and empathy.
• Collaboration and teamwork, with regular opportunities for feedback and growth.
• Recognition and rewards for outstanding performance and contributions.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive salary and benefits.
• Opportunities for bonuses and performance-based rewards.
• Professional development and growth opportunities.
• Flexible work arrangements, including remote work options.

Why Join Our Team?

If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. As a Customer Service Representative, you will be an integral part of our team, providing exceptional support to applicants and helping us achieve our mission. We offer a unique and supportive work environment, opportunities for growth and development, and a competitive compensation package.

How to Apply

If you are excited about this opportunity and believe you have the skills and experience required, please submit your application. We look forward to hearing from you!