Senior Statistics Architect - Transforming Customer Experience through Data-Driven Insights at American Express

Join the American Express Team: Revolutionizing Customer Experience

At American Express, we pride ourselves on being a company that values the contributions of every colleague, fosters a culture of integrity, and strives to deliver the world's best customer experience. As a global leader in the financial services industry, we're committed to making a positive impact on our customers, colleagues, and the communities we serve. If you're passionate about harnessing the power of data to drive business decisions and customer satisfaction, we invite you to explore this exciting opportunity to join our team as a Senior Statistics Architect.

About the Role

We're seeking a highly skilled Senior Statistics Architect to lead the transformation and innovation of our end-to-end Voice of the Customer (VOC) methodology. As a key member of our Customer Listening Team, you'll play a critical role in shaping the future of customer experience across our Consumer, Business, and Service Provider segments. This role involves working closely with product and process owners, subject matter experts, and agile teams to design, develop, and implement robust data architectures that drive business growth and customer satisfaction.

Key Responsibilities

• Collaborate with utility teams to define, frame, and capture business needs, leveraging your expertise in Voice of the Customer methodologies and data architecture.
• Design and build robust data model architectures to support efficient data processing and standardized metric definitions, ensuring data quality and accuracy.
• Develop and implement big data and batch/real-time analytical solutions using transformational technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python.
• Provide guidance on enhancing competencies to drive efficiency in computing programs using the massive data ecosystem.
• Drive customer tale analysis and elaboration, design, and development of software programs, testing, and builds automation tools.
• Proactively identify and automate manual tasks to improve quality and efficiency.
• Work closely with partners from GSN and AET to prioritize, define, develop, and test data for various use cases as part of the VOC end-to-end methodology.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of 3+ years of hands-on experience in development on Hive/Hadoop, PySpark, Python, and shell scripting languages, with a strong understanding of data-driven tasks.
• Active collaboration with relationship managers/product owners to understand functional requirements and convert them into technical deliverables.
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business teams.
• Strong analytical and problem-solving skills, with the ability to drive business growth through data-driven insights.

Preferred Qualifications

While not required, the following qualifications can enhance your candidacy:

• Experience working in a financial services or related industry.
• Knowledge of customer experience and VOC methodologies.
• Familiarity with Qualtrics survey platform and Cornerstone large data platform.

Skills and Competencies

To excel in this role, you'll need to possess:

• Strong technical skills in data architecture, big data, and analytics.
• Excellent collaboration and communication skills, with the ability to work effectively with cross-functional teams.
• A customer-centric mindset, with a passion for driving business growth through data-driven insights.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.

Career Growth Opportunities and Learning Benefits

At American Express, we're committed to helping our colleagues grow and develop their skills. As a Senior Statistics Architect, you'll have access to:

• Career development and education possibilities, including training programs and mentorship opportunities.
• A dynamic and supportive work environment that encourages innovation and collaboration.
• Opportunities to work on high-impact projects that drive business growth and customer satisfaction.

Work Environment and Company Culture

At American Express, we pride ourselves on being a company that values diversity, equity, and inclusion. Our culture is built on:

• A commitment to integrity, with a strong focus on ethics and compliance.
• A customer-centric mindset, with a passion for delivering exceptional customer experiences.
• A collaborative and dynamic work environment that encourages innovation and teamwork.
• A range of benefits and programs that support our colleagues' physical, financial, and mental well-being.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A competitive base salary.
• Bonus incentives.
• Assistance for financial well-being and retirement.
• A flexible working model with hybrid, onsite, or virtual arrangements depending on the position and business need.
• Generous paid parental leave policies.
• Free access to global on-site health facilities staffed with nurses and doctors.
• Free and confidential counseling support through our Healthy Minds program.

Join Our Team

If you're a motivated and experienced professional looking to make a meaningful impact in the financial services industry, we invite you to apply for this exciting opportunity to join our team as a Senior Statistics Architect. At American Express, we're committed to making a positive difference in the lives of our customers, colleagues, and the communities we serve. Apply now and let's lead the way together!