Experienced Full Stack Regional Manager – Resident Services Leadership and Program Development

About Project Access

Project Access is a leading organization dedicated to empowering residents of affordable housing communities across the country. Our mission is to provide them with the tools and opportunities to achieve self-determination and realize their full potential. We strive to cultivate an inclusive, diverse, and equitable workplace where all team members can thrive.

At Project Access, we recognize that our strength lies in our differences, and we actively seek individuals from varied backgrounds, experiences, and perspectives. Our team is passionate about creating meaningful change and fostering equity in our communities. We believe in the power of community-driven solutions and are committed to amplifying the voices of those we serve.

About the Role

We are seeking an experienced and dynamic Regional Manager to join our team. As a key member of our leadership team, you will be responsible for providing strong leadership for our Resident Services Coordinators (RSCs) working at Project Access Family Resource Centers. Your primary focus will be on driving success in key initiatives and core services, ensuring staff have the necessary resources and training to deliver on our mission.

Key Responsibilities

• Leading & Developing Staff:
  • Responsible for the performance at each Resource Center within scope of oversight, ensuring services included in contracting are being delivered; evaluate RSC monthly reports and records in database to ensure quality services and impact goals are met
  • Develop annual goals in coordination with Program Director that are outcomes-oriented and help build the Project Access brand and fulfill the mission
  • Hire and lead all RSCs who work at each site, including recruiting, managing performance, creating a positive team environment, and evaluating hours worked by each RSC to ensure they are not being overextended
  • Ensure safe work environments and strong relationships with property managers, partners, volunteers, and residents are established and maintained
  • Conduct quarterly site visits to centers to connect with staff, meet with residents and property managers, and ensure safe practices and program compliance. Identify concerns, such as staff overallocation or needed resources, and escalate to Program Director as needed
  • Manage coverage for centers as needed
  • Ensure all Resource Center staff and volunteers receive necessary training upon hire/start and continual development, including processes and policy guidance
  • Assist staff with the development of strategies and goals related to resident outreach and retention
  • Work with staff to develop annual budgets, approve site-related expenses, and maintain strong fiscal responsibility
  • Assist staff with onsite program development and evaluation
  • Develop staff – provide coaching, guidance, and direction; identify staff training needs and create opportunities for staff development
  • Model and reinforce Project Access cultural values
• Administrative:
  • Partner with Program Directors and Director of Social Impact to evaluate programmatic needs for each site, assessing demographic, property manager feedback, investor expectations, cost requirements, and analyzing available data
  • Receive all escalated matters, including incident forms and property manager concerns
  • Manage the set-up of new Family and Senior Resource Center sites, which can include out-of-state locations, and coordinate the ordering of all needed supplies, equipment, and resources
  • Establish relationships to continue to have a pipeline of investors and partners; includes universities, community service agencies, schools, and other providers to support sites
  • Gather testimonials to help build the Project Access brand and demonstrate return to investors and partners, to provide as content for the Annual Report and to accompany “Thank you” gifts for donors and investors
  • Perform other related duties to benefit the mission of the organization

Qualifications

We are seeking a highly qualified and experienced individual with a strong background in social work, human services, or a related field. The ideal candidate will have:

• Education:
  • Bachelor’s Degree in Social Work, Human Services, or related field
• Experience:
  • Minimum of three years management experience; preferably in the nonprofit field
  • Experience in supervising programs and program evaluation
• Skills:
  • Works effectively in an entrepreneurial, collaborative environment and is able to direct and work in harmony with a diverse group of highly motivated and capable individuals
  • Demonstrated supervisory skills with ability to lead a team and achieve results
  • Excellent written and verbal communication skills
  • Demonstrated relationship-building skills; solid judgment; critical thinking skills
  • Strong time management, administrative, and organizational skills
  • Intermediate skill level with MS Office (Excel, Word, Publisher) and Outlook
• Certifications:
  • Valid Driver’s License, clean driving record, and current automobile insurance
  • CPR & First Aid certified
• Physical Demands:
  • The physical activity of this position may include minimal lifting, bending, walking, kneeling, reaching, and step climbing. Ability to lift up to 30 pounds which may include large boxes of food for a supplemental food distribution program.

What We Offer

We offer a competitive salary range of $60,000-$66,000, as well as a comprehensive benefits package, including:

• Medical plans, a dental plan, short-term disability, term life insurance, and an employee assistance program (EAP)
• Optional benefits offered at 100% employee cost, including vision, ScholarShare 529 College Savings, Pet Insurance, Voluntary Life, Vol Accident, Vol Hospital, and Vol Critical Illness
• Paid time off and 14 paid holidays
• Safe Harbor 401(k) with 4% company match
• The ability to make a difference in the lives of people in communities across the country

How to Apply

If you are a motivated and experienced professional looking to make a meaningful impact, please submit your application, including your introduction letter and resume, to [email protected] with “Regional Manager” in the subject line.

We are an equal opportunity employer, committed to creating an equitable and inclusive workplace. We value diversity in all its forms and actively seek to build a team that reflects the richness of our community. Our hiring practices are designed to identify and welcome talented individuals regardless of their race, ethnicity, cultural background, religious beliefs or practices, gender identity or expression, relationship status, age, neurotype, physical or sensory abilities, sexual orientation, military service history, or any other aspect of their identity protected by law.

We believe that a diverse team leads to better ideas, more innovative solutions, and a stronger community impact. Our goal is to foster an environment where everyone can thrive and contribute their unique perspectives and skills.

Project Access participates in E-Verify.