Experienced Live Broadcast Operations Manager for Global Entertainment Leader - Managing Day-to-Day Live Streaming Operations and Driving Technical Innovation

Introduction to the Role and Company

Imagine being part of a team that brings entertainment to millions of people worldwide, creating a seamless and engaging viewing experience that transcends borders and languages. As a leader in the entertainment industry, our company is dedicated to providing top-notch content to our global audience. We are seeking an experienced and skilled Operations Manager to join our Live Broadcast Technology team, responsible for managing the day-to-day operations of our live streaming services. This is an exceptional opportunity to work with a talented team of professionals who are passionate about delivering high-quality entertainment to our members.

Job Overview

In this critical role, you will be responsible for coordinating and executing live-focused initiatives, collaborating with cross-functional teams, including the Live Streaming Pipeline Engineering Team, Live On-Site Technical Managers, Production teams, and our Reliability Engineering teams. Your expertise will impact multiple areas of the live event lifecycle, from planning and testing to launch and execution. You will lead innovation initiatives that bridge the gap between production, hardware, broadcast engineering, and software engineering teams, ensuring that our live streaming services are always at the cutting edge of technology.

Key Responsibilities

• Coordinate and partner with multiple stakeholders and clients to ensure the smooth execution of live streaming events
• Collaborate with contractors and in-house engineers for transmission planning, establishing and maintaining partnerships with satellite and IP transmission vendors
• Develop and maintain relationships with hardware and broadcast companies, including contribution/distribution encoder vendors, closed-captioning gear, and services
• Organize and maintain maps and drawings of venue infrastructures for effective communication with all entities
• Act as a central resource for engineering and production teams, collaborating to develop and execute technical plans that align with our creative and technical objectives
• Troubleshoot, diagnose, and report audio, video, and infrastructure issues, providing analysis and remediation of any issues in the video workflow
• Manage, build, and evolve ground ingest capabilities, including signal acquisition, inspection, validation, and standardization
• Monitor the industry for emerging technologies and trends, ensuring that our live streaming services remain at the forefront of innovation
• Work closely with teams to enable new feature development, determining how features affect overall operations and scaling
• Be present on launch days at the Network Operations Center (NOC) or ground ingest facilities as required, working flexible hours based on the live events schedule
• Travel for scheduled live events, as needed

Qualifications and Requirements

To be successful in this role, you will need:

• 5+ years of broadcast remote operations experience (preferably at the network level) in a coordination or supervisory role
• A strong understanding of digital audio/video fundamentals, compression technologies, distribution formats, and associated technologies
• Experience with video transport protocols, such as SDI, SMPTE-2110, RTP, RTMP, SRT, Zixi, RIST, HLS, and MPEG-DASH
• Proficiency in video and audio compression technology, with a deep understanding of remote production and on-site technical operations
• Knowledge of remote production facilities and equipment vendors, as well as the nuances of MVPD-based linear ecosystems and OTT video distribution
• Ability to assess and troubleshoot video and audio quality, with experience in on-premise video acquisition with partners or co-location facilities

Nice to Have

• Experience with cloud-based infrastructure
• Experience with at least one programming language (Java, Go, Python)
• Experience with Unix (or Unix-based systems), shell scripting, and good SQL knowledge
• Experience with web technologies and distributed systems with microservices architecture

Career Growth and Learning Opportunities

At our company, we are committed to the growth and development of our employees. As an Operations Manager, you will have the opportunity to work with a talented team of professionals, learning from their expertise and sharing your own knowledge and experience. You will be encouraged to stay up-to-date with the latest technologies and trends in the industry, attending conferences, workshops, and training sessions to enhance your skills and knowledge.

Work Environment and Company Culture

Our company culture is built on the values of innovation, creativity, and collaboration. We believe in fostering a work environment that is inclusive, diverse, and supportive, where everyone has the opportunity to thrive and grow. We offer a range of benefits, including comprehensive health plans, mental health support, a 401(k) retirement plan with employer match, stock option program, disability programs, and family-forming benefits.

Compensation and Benefits

We offer a competitive salary, with a range of $190,000 - $920,000 per year, depending on experience and qualifications. Our compensation structure consists solely of an annual salary, with the option to choose how much of your compensation you want in salary versus stock options. We also offer a range of benefits, including paid leave of absence programs, flexible time off, and comprehensive health plans.

Conclusion

If you are a motivated and experienced operations manager, with a passion for live broadcast technology and a desire to work with a talented team of professionals, we encourage you to apply for this exciting opportunity. As a leader in the entertainment industry, we are committed to delivering high-quality content to our global audience, and we need talented individuals like you to help us achieve our goals. Apply now and join our team of innovators and creatives, shaping the future of entertainment and live streaming.