Experienced Online Call Center Associate for Customer Support and Sustainability Initiatives - Remote

Join Coca-Cola European Partners as an Online Call Center Associate and Make a Difference

Coca-Cola European Partners, a leading player in the beverage industry, is seeking a highly motivated and dynamic Online Call Center Associate to join their team in a remote capacity. As a key member of their customer service department, you will be responsible for delivering exceptional support and resolution to customer inquiries related to their product offerings. If you're a resourceful and independent individual with a passion for customer satisfaction and sustainability, this is an opportunity you won't want to miss.

About Coca-Cola European Partners

Coca-Cola European Partners is a company that is deeply committed to environmental responsibility and sustainable practices. As a major player in the beverage industry, they recognize the importance of not only delivering great products but also doing so in a way that minimizes their environmental footprint. By joining their team, you'll be part of a company that is dedicated to making a positive impact on the planet.

Key Responsibilities

• Customer Support: Provide top-notch service to customers via online channels, addressing inquiries, resolving issues, and delivering product information with professionalism and courtesy.
• Product Knowledge: Maintain a deep understanding of Coca-Cola's product lines, pricing structures, promotions, and policies to assist customers effectively.
• Issue Resolution: Investigate and resolve customer complaints swiftly and independently, utilizing negotiation skills to turn challenges into positive experiences.
• Order Processing: Assist customers with order placements, modifications, and cancellations while ensuring accuracy.
• Customer Retention: Develop and implement strategies for customer retention and satisfaction, utilizing planning skills to create follow-up schedules and personalized contact lists.
• Collaboration: Work closely with other teams such as marketing and logistics to relay customer feedback and enhance service delivery efforts.
• Data Entry and Management: Accurately document interactions, updates, and resolutions in the customer relationship management (CRM) system to ensure comprehensive records.
• Sustainability Practices: Actively participate in and champion the company's environmental responsibility initiatives by promoting sustainable practices within customer interactions.
• Team Engagement: Contribute to a positive team environment by sharing insights and best practices while participating in training and development opportunities.

Essential Qualifications

To be considered for this role, you must have:

• A minimum of 3 years of experience in customer service, preferably in a call center or online support role.
• A high school diploma or equivalent; additional related certifications or training are preferred.
• Proven ability to solve problems independently while adapting to changing circumstances.
• Strong negotiation skills to reach mutually beneficial solutions for customers and the company.
• Excellent written and verbal communication skills.
• Effective planning and organizational abilities to manage multiple customer inquiries and follow-ups.

Preferred Qualifications and Skills

While not mandatory, having the following skills and qualifications can make you a more competitive candidate:

• Familiarity with CRM software and other customer service tools.
• Experience with online communication platforms and technology.
• A proactive and self-motivated individual who takes initiative in all tasks.
• Strong interpersonal skills, with the ability to build rapport and trust with customers.

What We Offer

At Coca-Cola European Partners, we believe in rewarding our employees for their hard work and dedication. As an Online Call Center Associate, you can expect:

• A competitive salary that reflects your experience and qualifications.
• Free food and beverages to enjoy during your shifts.
• Provided company equipment for efficient remote work.
• Gym membership to encourage a healthy lifestyle.
• Opportunities for career growth and professional development.

Work Environment and Company Culture

Coca-Cola European Partners is committed to creating an inclusive atmosphere where every team member can contribute to their mission of sustainability. As a remote worker, you'll be part of a dynamic team that values flexibility and work-life balance. The company promotes environmental responsibility and sustainable practices, and you'll have the opportunity to make a positive impact on the planet.

Career Growth Opportunities

By joining Coca-Cola European Partners as an Online Call Center Associate, you'll have the opportunity to develop your skills and advance your career. The company offers training and development programs to help you grow professionally and personally. You'll also have the chance to work with a diverse range of customers and teams, gaining valuable experience and insights that can help you achieve your career goals.

Learning Benefits

As an Online Call Center Associate, you'll have access to a range of learning benefits, including:

• Comprehensive training on Coca-Cola's product lines, policies, and procedures.
• Ongoing coaching and feedback to help you improve your performance.
• Opportunities to develop your skills in areas such as customer service, negotiation, and problem-solving.

How to Apply

If you're a motivated and dynamic individual with a passion for customer satisfaction and sustainability, we encourage you to apply for this exciting opportunity. Please submit your application by October 17, 2024. We can't wait to hear from you!

Equal Opportunity Statement

Coca-Cola European Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on merit, qualifications, and business needs, and we encourage individuals from diverse backgrounds to apply.

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with Coca-Cola European Partners!