Walgreens Remote Pharmacy Customer Service Associate - Full Time Opportunity with Competitive Pay and Benefits

Join Walgreens as a Remote Pharmacy Customer Service Associate and Take Your Career to the Next Level

Walgreens, a well-established American pharmaceutical retailer and company, is seeking a highly skilled and experienced Pharmacy Customer Service Associate to join its team on a full-time remote basis. As a key member of the pharmacy team, you will be responsible for providing exceptional customer service, processing prescriptions, and performing various administrative tasks.

About Walgreens and the Role

Founded in 1901 in Chicago, Illinois, Walgreens has grown to become one of the largest drug store chains in the United States. With a strong focus on healthcare and wellness, Walgreens offers a wide range of products and services, including prescription drugs, over-the-counter medications, health and wellness products, beauty products, and photo services.

As a Pharmacy Customer Service Associate, you will play a vital role in ensuring that customers receive excellent service and support. You will work closely with pharmacists, other customer service representatives, and other stakeholders to provide a seamless and personalized experience for customers.

Key Responsibilities

• Client Experience:
  • Engage with clients and patients by greeting them and offering assistance with products and services.
  • Resolve client issues and answer inquiries to ensure a positive client experience.
  • Model and convey client support best practices with all colleagues to deliver a distinctive and brilliant client experience.
• Tasks:
  • Provide clients with courteous, friendly, fast, and efficient assistance.
  • Prescribe items available for purchase to clients and suggest exchange-ups as well as associate items.
  • Register client purchases on assigned sales register, collect cash, and dispense change as required.
  • Perform obligations as assigned by Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data.
  • Report prescription mistakes to the pharmacist on duty and adhere to Organization policies and procedures corresponding to pharmacy errors.
• Preparation and Self-Improvement:
  • Acquire and maintain PTCB certification through the designated PTCB training program and/or state-required certification/registration.
  • Attend training and complete PPLs requested by Supervisor or assigned by corporate and secure continuing education credits.

Essential Qualifications

• Bachelor's degree from an accredited institution.
• Conversant in reading, writing, and communicating in English (except in Puerto Rico).
• Willingness to work a flexible schedule, including nights and weekend hours.

Preferred Qualifications

• At least six months of experience in a retail environment.
• Previous work experience with Walgreens.
• Good numerical skills to accurately fill prescriptions, including counting, measuring, and weighing prescriptions.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Skills and Competencies Required for Success

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other stakeholders. You will also need to be highly organized, with the ability to multitask and prioritize tasks effectively.

Career Growth Opportunities and Learning Benefits

Walgreens offers a range of opportunities for professional development and advancement within the company. As a Pharmacy Customer Service Associate, you will have access to training programs, skills development initiatives, and the opportunity to move up the corporate ladder.

Work Environment and Company Culture Highlights

As a remote worker, you will have the flexibility to work from home or other remote locations. Walgreens is committed to creating a positive and inclusive work environment that supports the well-being and success of its employees.

Compensation, Perks, and Benefits

Walgreens offers a competitive salary of $25 per hour, as well as a range of benefits, including:

• Health care benefits, including medical, dental, and vision insurance.
• Prescription drug discounts.
• Employee Assistance Program (EAP).
• Paid time off for holidays, vacations, and sick days.
• Retirement savings plans, including 401(k) plans.
• Employee discounts on products and services sold in Walgreens stores.
• Wellness programs designed to promote employee health.
• Flexible scheduling options.

Conclusion

If you are a motivated and customer-focused individual with a passion for healthcare and wellness, we encourage you to apply for this exciting opportunity as a Pharmacy Customer Service Associate at Walgreens. With its competitive pay, comprehensive benefits, and opportunities for professional growth and development, Walgreens is an ideal place to build a rewarding and successful career.

Don't miss out on this chance to join a leading company in the healthcare industry and take your career to the next level. Apply now and become a part of the Walgreens team!