Experienced Medical Receptionist/Medical Assistant – Virtual Value-Based Care Environment

Join Our Dynamic Team as a Medical Receptionist/Medical Assistant

We are seeking a highly skilled and compassionate Medical Receptionist/Medical Assistant to join our team in a fully remote role. As a Medical Receptionist/Medical Assistant, you will play a vital role in providing exceptional patient care and administrative support in our virtual Value-Based Care environment. If you are passionate about delivering high-quality care and have a strong desire to grow in your career, we encourage you to apply for this exciting opportunity.

About Our Company

Our company is a leading provider of innovative healthcare solutions, dedicated to reimagining pediatric healthcare and creating a world where every child with complex medical conditions receives the care and support they deserve. We are committed to delivering exceptional patient care, fostering a culture of compassion, and empowering our team members to grow and thrive in their careers.

Key Responsibilities

As a Medical Receptionist/Medical Assistant, you will be responsible for providing both clinical and clerical support, ensuring the provision of quality and compassionate evidence-based care in our virtual Value-Based Care environment. Your key responsibilities will include:

• Accepting incoming phone calls and returning calls from patients involving clinical inquiries for responsible providers, performing protocol-based triage as appropriate, and routing phone calls in the form of a phone note document in the Electronic Health Record System (EHRS) to the provider for review and instructions.
• Placing calls and creating template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner.
• Reviewing the schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient's visit, ensuring lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient's medical record.
• Calling patients deemed to be at risk for a "no-show" prior to their appointment as well as new patients establishing care for their onboarding visit to remind them of both the patient's and Imagines' responsibilities; contacting "no-show" patients and inquiring as to their status and need for rescheduling, including assessment of barriers to care and initiation of appropriate social service referrals.
• Initiating completion of forms for review and final signature by provider (disability forms, home health orders, durable medical equipment and supply requests, disease status letters).
• Assisting the care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population; assisting the care team in recognizing patients who are members of a "vulnerable population" and providing appropriate social service or community-based referrals.

What We're Looking For

We are seeking a highly skilled and compassionate Medical Receptionist/Medical Assistant who is passionate about delivering high-quality care and has a strong desire to grow in their career. To be successful in this role, you will need:

• High-school level education or equivalency.
• Medical Assistant Certification or its equivalent, or at least 2 years of clinical experience in an inpatient or outpatient, or virtual setting.
• At least 2 years of experience in an ambulatory clinical or virtual setting.
• Spanish fluency is required.
• Demonstrated competency with an EHRS system.
• Excellent communication and customer service skills.
• Ability to multi-task in a fast-paced environment.
• Above-average organizational skills.
• Strong typing and computer skills.
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

What We Offer

We offer a competitive salary, starting at $21+ per hour, as well as a comprehensive benefits package and eligibility to participate in an employee equity purchase program (as applicable). Our benefits and perks include:

• Competitive medical, dental, and vision insurance.
• Healthcare and Dependent Care FSA; Company-funded HSA.
• 401(k) with 4% match, vested 100% from day one.
• Employer-paid short and long-term disability.
• Life insurance 1x annual salary.
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays.
• Paid new parent leave.
• Additional benefits to be detailed in offer.

Career Growth Opportunities and Learning Benefits

We are committed to empowering our team members to grow and thrive in their careers. As a Medical Receptionist/Medical Assistant, you will have opportunities to develop your skills and knowledge, including:

• Training and development programs to enhance your clinical and administrative skills.
• Opportunities to participate in quality improvement initiatives and contribute to the development of best practices.
• Access to cutting-edge technology and innovative healthcare solutions.
• Collaboration with a dynamic and compassionate team of healthcare professionals.

Work Environment and Company Culture

We are a remote-friendly company, offering a flexible and supportive work environment that allows you to work from anywhere. Our company culture is built on the values of compassion, innovation, and teamwork, and we are committed to creating a workplace that is inclusive, diverse, and respectful.

Conclusion

We are excited to offer this opportunity to join our dynamic team as a Medical Receptionist/Medical Assistant. If you are passionate about delivering high-quality care and have a strong desire to grow in your career, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team in reimagining pediatric healthcare and creating a world where every child with complex medical conditions receives the care and support they deserve.