Experienced Full Stack Stocking 2 Coach, Non-Complex, Management – Driving Sales and Customer Satisfaction in a Dynamic Retail Environment

About Us

At Walmart, we're on a mission to help people save money so they can live better. As a leading retailer, we're committed to providing our customers with an exceptional shopping experience, and we're looking for talented individuals like you to join our team. As a Full Stack Stocking 2 Coach, Non-Complex, Management, you'll play a critical role in driving sales and customer satisfaction in our stores. If you're passionate about retail, leadership, and customer service, we encourage you to apply for this exciting opportunity.

Job Summary

We're seeking an experienced Full Stack Stocking 2 Coach, Non-Complex, Management to join our team in Haymarket, VA. As a key member of our store leadership team, you'll be responsible for leading and developing teams, driving sales and customer satisfaction, and ensuring operational excellence in our stores. If you're a results-driven leader with a passion for retail and customer service, we invite you to apply for this challenging and rewarding role.

Key Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Essential Qualifications

To be successful in this role, you'll need to possess the following essential qualifications:

• 2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
• For facilities that sell firearms, you'll need to successfully complete a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, you may need a current state-issued Certificate of Eligibility.

Preferred Qualifications

We're looking for candidates with the following preferred qualifications:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Strong leadership and communication skills.
• Ability to drive sales and customer satisfaction.
• Excellent customer service skills.
• Ability to analyze data and make informed business decisions.
• Strong problem-solving and conflict resolution skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong attention to detail and organizational skills.

Career Growth Opportunities and Learning Benefits

At Walmart, we're committed to helping our associates grow and develop their careers. As a Full Stack Stocking 2 Coach, Non-Complex, Management, you'll have access to a range of training and development opportunities, including:

• Leadership development programs.
• Customer service training.
• Business acumen training.
• Operational excellence training.
• Continuous learning and development opportunities.

Work Environment and Company Culture

As a Full Stack Stocking 2 Coach, Non-Complex, Management, you'll work in a fast-paced retail environment with a dynamic team of associates. You'll be responsible for leading and developing teams, driving sales and customer satisfaction, and ensuring operational excellence in our stores. Our company culture is built on a foundation of respect, inclusivity, and teamwork, and we're committed to providing a safe and supportive work environment for all our associates.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A starting salary of $____ (dependent on experience).
• Multiple health plan options, including vision and dental plans for you and your dependents.
• Financial benefits, including 401(k), stock purchase plans, life insurance, and more.
• Associate discounts in-store and online.
• Education assistance for associates and dependents.
• Parental leave pay during military service.
• Paid Time off – to include vacation, sick, parental, short-term and long-term disability for when you can't work because of injury, illness, or childbirth.

Conclusion

We're excited to hear from you! If you're a results-driven leader with a passion for retail and customer service, we invite you to apply for this challenging and rewarding role. As a Full Stack Stocking 2 Coach, Non-Complex, Management, you'll have the opportunity to drive sales and customer satisfaction, lead and develop teams, and ensure operational excellence in our stores. Don't miss out on this exciting opportunity to join our team and help us achieve our mission to help people save money so they can live better.

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.