Experienced Inside Sales Support Associate – Lighting Industry Expertise Required for Remote Opportunity

Introduction to Keystone Technologies

Imagine being part of a third-generation, family-owned business that has been a national leader in the commercial and industrial lighting industry for over 75 years. Keystone Technologies, founded in 1945, is dedicated to making "Light Made Easy" for its customers across the U.S. With a strong mission and core values that include "Wow Customers," "Grow Passionately," "Do Right," "Value People," and "Challenge Convention," Keystone is an engaged and collaborative team where individuals are supported to reach their full potential. As a Remote Inside Sales Support Associate, you will play a vital role in driving sales, maintaining crucial relationships, and promoting Keystone's promise of "Light Made Easy."

The Opportunity

This is a permanent remote position that requires a strong and diverse skillset to drive success. As an Inside Sales Support Associate, you will work closely with the Distributor Sales Team to analyze customer sales data, identify sales trends and opportunities, and initiate sales opportunities with both existing and new customers. You will be responsible for managing new price requests, maintaining clean records of customer information and pricing within the CRM software system, and serving as a liaison between Sales Agencies, Distributors, and Territory Managers. Your exceptional customer service skills, attention to detail, and ability to work in a time-sensitive environment will make you an invaluable asset to our team.

Key Responsibilities

• Analyze customer sales data to identify sales trends and opportunities with management
• Initiate sales opportunities with both existing and new customers via outbound cold calling and in-bound calls
• Manage new price requests and maintain clean records of customer information and pricing within the CRM software system
• Serve as a liaison between Sales Agencies, Distributors, and Territory Managers
• Answer questions via email or phone regarding existing orders in a timely manner
• Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
• Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in Business Administration or a related field (preferred)
• Lighting product knowledge (required)
• 1-2 years of sales experience in a similar inside sales role
• Outstanding customer service skills with attention to rapid responses, clarity in communications, and a strong drive to exceed customer expectations
• Strong analytical and problem-solving skills
• Demonstrated exceptional organizational skills and attention to detail
• Ability to perform in a time-sensitive work environment
• Comfortable with phone interaction and very good verbal communication skills

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working with CRM software systems
• Knowledge of the commercial and industrial lighting industry
• Previous experience working in a remote or virtual team environment

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Attention to detail and ability to maintain accurate records
• Ability to work in a fast-paced, dynamic environment
• Strong customer service skills and ability to exceed customer expectations

Career Growth Opportunities and Learning Benefits

At Keystone Technologies, we are committed to supporting the growth and development of our employees. As an Inside Sales Support Associate, you will have access to:

• Comprehensive training and onboarding program
• Ongoing coaching and feedback to support your growth and development
• Opportunities for career advancement and professional growth
• Access to industry-leading training and development programs

Work Environment and Company Culture

Our Remote office provides a state-of-the-art and comfortable workspace, and we offer a competitive salary and comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Voluntary life insurance
• Employer-paid group life insurance
• Short-term disability
• 401k plan with company match
• Paid time off
• Philanthropic opportunities

Compensation, Perks, and Benefits

We offer a competitive salary and comprehensive benefits package to support your overall well-being and quality of life. Our perks and benefits include:

• Flexible work arrangements and remote work options
• Opportunities for professional growth and development
• Access to industry-leading training and development programs
• Comprehensive health and wellness programs
• Recognition and reward programs to recognize and reward your contributions

Conclusion

If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. As an Inside Sales Support Associate, you will play a vital role in driving sales, maintaining crucial relationships, and promoting Keystone's promise of "Light Made Easy." Don't miss out on this opportunity to join a dynamic and growing team and take your career to the next level. Apply today and let's build the future together!

Please note that this position requires lighting/industry experience and is located in Pacific Standard Time. You must be able to travel to our Headquarters location in Lansdale, PA for onboarding and training during the first week of employment.