Experienced Retail Operations Manager Trainee – Leadership Development and Customer Service Expertise in a Dynamic Retail Environment

Introduction to Walmart and Our Mission

At Walmart, we are driven by a simple yet powerful mission: to help people save money so they can live better. This mission is the foundation upon which we build our decisions, from responsible sourcing and sustainability to the development of our retail, tech, merchandising, and finance sectors. As a Walmart associate, you will be at the forefront of shaping the future of retail and beyond, impacting the lives of millions of customers worldwide. Our commitment to diversity, equity, and inclusion is unwavering, as we believe that understanding, respecting, and valuing unique experiences and perspectives is key to our success.

Job Overview: (USA) Coach/Ops Mgr Trainee

We are seeking an ambitious and skilled individual to join our team as a (USA) Coach/Ops Mgr Trainee. This role offers a unique opportunity to develop your leadership skills, drive business results, and provide exceptional customer service in a fast-paced retail environment. As a Coach/Ops Mgr Trainee, you will be responsible for leading and developing high-performing teams, driving financial performance and sales growth, and ensuring compliance with company policies and procedures. If you are passionate about retail, customer service, and leadership development, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback to enhance performance and customer service standards.
• Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction to drive business results and achieve sales goals.
• Model and demonstrate exceptional customer service standards, following and demonstrating the One Best Way (OBW) service model, and ensure customer needs, complaints, and issues are successfully resolved.
• Drive financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing expenses, and developing action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting clear expectations, and ensuring diversity and inclusion awareness.
• Coordinate, complete, and oversee job-related activities and assignments, developing and maintaining relationships with key stakeholders, supporting plans and initiatives, and identifying and addressing improvement opportunities.

Essential Qualifications

To be successful in this role, you will need to meet the following minimum qualifications:

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training may be required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
• Associates will be required to attend and successfully complete all job-required trainings and assessments.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong leadership and team development skills, with the ability to motivate and inspire high-performing teams.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with all levels of associates and customers.
• Strong analytical and problem-solving skills, with the ability to drive financial performance and sales growth.
• Ability to work in a fast-paced retail environment, with a focus on customer service and sales growth.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Career Growth Opportunities and Learning Benefits

At Walmart, we are committed to the growth and development of our associates. As a (USA) Coach/Ops Mgr Trainee, you will have access to a range of training and development programs, including:

• Leadership development programs, designed to enhance your leadership skills and prepare you for future roles.
• Operational training programs, designed to enhance your knowledge of store operations and customer service standards.
• Mentorship programs, designed to provide you with guidance and support from experienced leaders.
• Education assistance programs, designed to support your ongoing education and development.

Work Environment and Company Culture

At Walmart, we are proud of our diverse and inclusive company culture. As a (USA) Coach/Ops Mgr Trainee, you will be part of a dynamic and supportive team, with opportunities to collaborate with colleagues from a range of backgrounds and perspectives. Our work environment is fast-paced and dynamic, with a focus on customer service, sales growth, and operational excellence.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Multiple health plan options, including vision and dental plans for you and your dependents.
• Financial benefits, including 401(k), stock purchase plans, life insurance, and more.
• Associate discounts in-store and online.
• Education assistance for associates and dependents.
• Parental leave pay during military service.
• Paid time off, including vacation, sick, and parental leave.
• Short-term and long-term disability for when you can't work due to injury, illness, or childbirth.

Conclusion

If you are a motivated and ambitious individual, with a passion for retail, customer service, and leadership development, we encourage you to apply for this exciting opportunity. As a (USA) Coach/Ops Mgr Trainee, you will be part of a dynamic and supportive team, with opportunities to drive business results, develop your skills, and achieve your career goals. Apply now and take the first step towards a rewarding and challenging career with Walmart.