Experienced Part-Time Remote Data Entry Specialist – Customer Service Representative for Walgreens

About Walgreens

Walgreens is a well-established American pharmaceutical retailer and company, founded in 1901 in Chicago, Illinois. With a rich history spanning over a century, Walgreens has grown to become one of the largest drug store chains in the United States. The company offers a diverse range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, photo shoots, and more.

About the Job

We are seeking an experienced Part-Time Remote Data Entry Specialist to join our team at Walgreens. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing patient enrollment, and handling high-volume client requests. If you are a detail-oriented individual with excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Utilize Walgreens' remedy information entry methods and rules to process new patient enrollment by entering information into the appropriate system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing medication data, and decipher clinical abbreviations (SIG codes).
• Settle all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, chats, messages) and make outbound calls to prescribers and patients on a case-by-case basis.
• Settle Outsider Exceptions by researching, gathering data, making amendments, and resubmitting for processing according to individual arrangement requirements.
• Make phone calls to back up plans and others to acquire data, gain abrogate endorsement, or otherwise settle the Outsider Exceptions.
• Provide support to Pharmacists, both those in the office and those at different locations.
• Recognize and convey issues to senior-level staff as fitting.

Essential Qualifications

• Bachelor's degree in a related field.
• Essential level PC skills (e.g., start and close down PC, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
• Essential web search skills to include opening a program, composing in URLs in the right area, using a web search engine, bookmarking a webpage, exploring using back/forward/stop buttons, and completing forms online.
• Transitional level keyboarding skills (at least 25 WPM, typing by memory, arranging reports).
• Ability to communicate effectively in writing and verbally.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Transitional to advanced level keyboarding skills (at least 35 WPM, typing by memory, arranging documents).
• Familiarity with Spanish and English.

Skills and Competencies Required for Success

To excel in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a remote environment. You should be detail-oriented, organized, and able to prioritize tasks to meet deadlines. Strong problem-solving skills and the ability to work independently are also essential.

Career Growth Opportunities and Learning Benefits

At Walgreens, we are committed to providing our employees with opportunities for growth and development. As a Part-Time Remote Data Entry Specialist, you will have access to training programs, skills development initiatives, and the opportunity to move up the corporate ladder. We also offer flexible scheduling options to meet different employee needs.

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of respect, empathy, and open communication. We value diversity and inclusion, and strive to create a work environment that is welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $23/hour, as well as a range of benefits, including:

• Health care benefits, including medical, dental, and vision insurance.
• Prescription drug discounts.
• Employee assistance program (EAP) with confidential counseling and support services.
• Paid time off for holidays, vacations, and sick days.
• Retirement savings plans, such as 401(K) plans.
• Employee discounts on products and services sold in Walgreens stores.
• Flexible scheduling options.

Conclusion

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Part-Time Remote Data Entry Specialist at Walgreens, you will have the chance to work in a dynamic and supportive environment, with opportunities for growth and development. Apply now to join our team and take the first step towards a rewarding career with Walgreens.