Luxury Customer Experience Associate - Delivering Exceptional Service in High-End Home Furnishings

Join the RH Team: Elevating Luxury Customer Experience

At RH, we're not just selling luxury home furnishings - we're creating a world of exceptional experiences. As a Luxury Customer Experience Associate, you'll be at the forefront of delivering unparalleled service to our discerning customers, crafting a truly bespoke experience that reflects their unique tastes and preferences. If you're a polished and passionate individual with a keen eye for design and a commitment to excellence, we invite you to join our team and be part of a dynamic and innovative company that's redefining the luxury retail landscape.

About RH: A Leader in Luxury Home Furnishings

RH is a renowned luxury home furnishings brand, celebrated for its exquisite products, impeccable service, and commitment to quality. With a rich history and a strong presence in the high-end market, we're dedicated to creating beautiful and functional spaces that inspire our customers to live their best lives. As a Customer Experience Associate, you'll be an integral part of our mission to deliver exceptional service, foster brand loyalty, and drive revenue growth.

Your Responsibilities: Delivering Exceptional Customer Experiences

• Live Our Vision, Values, and Beliefs: Embody the RH brand spirit every day, representing our values and commitment to excellence in every interaction.
• Represent the RH Brand: Showcase polished communication, personal appearance, and professionalism in all customer interactions, ensuring a consistently high-end experience.
• Partner with Customers: Engage with customers to understand their needs, preferences, and aspirations, and collaborate with our team to deliver tailored solutions that exceed their expectations.
• Collaborate with Cross-Functional Teams: Work closely with Leaders and partners across the organization to ensure seamless delivery of customer needs, driving satisfaction and loyalty.
• Build Brand Loyalty and Revenue: Develop a deep understanding of RH product offerings, processes, and systems to provide expert guidance and support, driving sales growth and customer retention.
• Innovate with an Entrepreneurial Spirit: Bring a passion for building and maintaining relationships, and a willingness to innovate and improve processes, to drive customer satisfaction and business success.
• Qualify and Educate Customers: Identify potential design customers and educate them on the services offered by RH Interior Design, providing expert guidance and support to enhance their experience.

Our Requirements: The Skills and Qualities We Look For

Essential Qualifications

• 1+ Year of Customer Service Experience: A background in customer service, preferably in high-end furniture and luxury retail, with a proven track record of delivering exceptional service.
• Poise and Confidence: The ability to interact with high-end customers while maintaining confidentiality, poise, and professionalism.
• People and Relationship-Driven: A passion for building and maintaining relationships, with excellent interpersonal and communication skills.
• Driven to Deliver First-Class Service: A commitment to exceeding customer expectations, with a focus on delivering exceptional service and support.
• Exceptional Analytical and Problem-Solving Skills: The ability to analyze complex situations, identify solutions, and make informed decisions.
• Strategic, Highly Organized, and Results-Oriented: A strategic thinker with excellent organizational skills, able to prioritize tasks and drive results.
• Excellent Verbal and Written Communication Skills: The ability to communicate effectively, both verbally and in writing, with a high level of clarity and professionalism.
• Proficiency with Technology: Familiarity with Mac Operating System, IOS devices, Microsoft Office, Salesforce, and Google Applications.
• Flexibility: Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Luxury Retail Experience: Previous experience in luxury retail, with a deep understanding of the high-end market and customer expectations.
• Knowledge of Home Furnishings: Familiarity with high-end home furnishings, design principles, and industry trends.

What We Offer: Career Growth, Learning Benefits, and a Dynamic Work Environment

At RH, we're committed to providing a dynamic and supportive work environment that fosters growth, learning, and career development. As a Customer Experience Associate, you'll have access to:

• Career Growth Opportunities: Opportunities for professional growth and advancement within the organization.
• Learning and Development: Ongoing training and development programs to enhance your skills and knowledge.
• Collaborative Work Environment: A dynamic and supportive team environment that encourages collaboration and innovation.
• Competitive Compensation and Benefits: A comprehensive compensation package, including benefits and perks that reflect our commitment to your well-being and success.

Our Culture: A Commitment to Excellence and Inclusion

At RH, we're dedicated to creating a culture that values excellence, inclusivity, and diversity. We believe in promoting a work environment that's respectful, supportive, and empowering, where everyone can thrive and reach their full potential.

Join Our Team: Apply Now

If you're a motivated and passionate individual with a passion for delivering exceptional customer experiences, we invite you to join our team. As a Luxury Customer Experience Associate, you'll be part of a dynamic and innovative company that's shaping the future of luxury retail. Apply now to take the first step in a rewarding career with RH.