Experienced Customer Support Representative - Chat: Join Our Team at Gubagoo, an Affiliate of Reynolds and Reynolds

Unlock Your Potential as a Customer Support Rep - Chat at Gubagoo

Gubagoo, a pioneering affiliate of Reynolds and Reynolds, is on the lookout for a highly skilled and charismatic Customer Support Representative - Chat to join our dynamic team. As a Customer Support Rep, you will be the face of our company, engaging in online conversations with customers and representing our esteemed automotive dealer clients with finesse. Your mission will be to convert conversations into leads, driving revenue for our clients and contributing to their success.

About Us: A Culture of Innovation and Fun

Gubagoo is more than just a workplace - it's a relaxed, professional, and fun environment where technology meets innovation. We're a team of positive and energetic individuals who are passionate about delivering exceptional customer service and staying ahead of the curve in the ever-evolving automotive industry. As a member of our team, you'll be part of a company that values creativity, teamwork, and continuous learning.

Key Responsibilities: Where Your Skills Shine

• Handle a diverse range of customer inquiries via online chat, providing timely and effective solutions.
• Offer accurate and up-to-date information about our products and services, showcasing your expertise and knowledge.
• Skillfully extract appointment information to schedule appointments, ensuring seamless customer experiences.
• Capture customer contact information for lead generation, enabling our clients to stay ahead in the market.
• Summarize interactions based on customer needs, providing valuable insights for client review and future improvements.
• Develop and maintain a comprehensive knowledge base of our evolving products and services, staying at the forefront of industry trends.

Qualifications: What We're Looking For

While previous experience in retail customer service or the automotive industry is a plus, it's not a necessity. We're looking for individuals with:

• Basic internet and Windows-based computer skills, with the ability to quickly adapt to new technologies.
• A strong ability to multitask, with gaming experience being a helpful asset.
• A positive and professional demeanor, with excellent written and verbal communication skills.
• The ability to thrive in a fast-paced environment, embracing change and continuous learning.

Essential Requirements: What You Need to Succeed

• Attend 4 weeks of comprehensive training, Tuesday - Saturday, between 10am-6:30pm CST, to hone your skills and knowledge.
• Possess basic computer skills and a strong understanding of online platforms and technologies.
• Demonstrate excellent communication and interpersonal skills, with the ability to engage with customers effectively.
• Show a willingness to adapt to change and a passion for delivering exceptional customer experiences.

What We Offer: A Comprehensive Benefits Package

At Gubagoo and Reynolds and Reynolds, we believe in taking care of our associates. Our benefits package includes:

• Medical, dental, vision, and life insurance to ensure your well-being and security.
• Company contributions to your HSA, helping you plan for the future.
• A 6% match on 401(k), supporting your retirement goals.
• A healthy work-life balance with paid time off, allowing you to recharge and pursue your passions.
• Access to our state-of-the-art College Station facility, complete with an onsite dining facility, fitness center, and medical center.
• A wide range of sports and social leagues, volunteering initiatives, and community programs to enrich your work experience.

Career Growth Opportunities: Your Future with Us

At Gubagoo, we're committed to your growth and development. As a Customer Support Rep - Chat, you'll have the opportunity to:

• Develop your skills and expertise in a dynamic and supportive environment.
• Take on new challenges and responsibilities, advancing your career and expanding your horizons.
• Collaborate with a talented team of professionals, learning from their experiences and insights.
• Stay ahead of industry trends and technologies, enhancing your knowledge and staying competitive in the market.

Don't Hesitate - Apply Today!

If you're a motivated and customer-focused individual with a passion for technology and innovation, we want to hear from you. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and join our team at Gubagoo, where you'll have the opportunity to make a real difference and achieve your career goals.

Equal Opportunity Employer: Reynolds and Reynolds is an equal opportunity employer, promoting a culture of diversity and inclusion. We welcome applications from individuals of all backgrounds and perspectives.

Non-Smoking Environment: We promote a healthy lifestyle by maintaining a non-smoking environment at our facilities.