Customer Experience Concierge for American Express Centurion Lounge - Delivering Exceptional Service to Premium Card Members

Join Team Amex: Leading the Way in Customer Experience

At American Express, we're committed to providing an exceptional customer experience that sets us apart in the industry. As a global and diverse community of colleagues, we're dedicated to backing our customers, communities, and each other. We're looking for talented individuals to join our team as Customer Experience Concierges for the Centurion Lounge in Denver, where you'll play a critical role in delivering superior service to our premium Card Members.

About the Role

As a Customer Experience Concierge, you'll be the face of American Express, acting as an ambassador of our brand and delivering on our promise to provide the world's best customer experience. You'll work in a fast-paced, dynamic environment, providing travel, card, concierge, and lifestyle services to our Card Members. Your goal will be to create a memorable experience for each customer, tailoring our products and services to meet their unique needs and deepening their relationship with American Express.

Key Responsibilities

• Welcome and provide access to Card Members upon arrival at reception, ensuring a seamless and personalized experience.
• Take ownership of the customer's experience from beginning to end, resolving issues and concerns in a proactive and innovative manner.
• Employ the Customer First philosophy, meeting customers' needs and expectations through exceptional communication and consultation skills.
• Provide concierge and lifestyle recommendations, as well as travel consultation and minimal reservation assistance, to enhance the customer experience.
• Partner with food and beverage lounge partners to accommodate the needs of our Card Members, ensuring a high level of satisfaction.
• Work collaboratively with colleagues to maintain a positive and professional atmosphere in the lounge.
• Make decisions quickly and effectively in response to unanticipated situations, prioritizing the Card Member's experience.
• Utilize multiple technology platforms with ease, providing assistance in a face-to-face customer environment.

Qualifications and Skills

To succeed in this role, you'll need:

• A minimum of 1-year recent experience servicing premium customers, preferably in the airline, lounge, or travel industry.
• A passion for delivering exceptional customer service, with proactive solutions and a customer-centric approach.
• Exceptional communication skills, with the ability to delight customers through every interaction.
• The ability to listen to customers' needs and offer confident recommendations, resulting in high satisfaction.
• A positive and professional attitude, with the ability to work collaboratively with colleagues in a fast-paced environment.
• The ability to adapt to an ever-changing environment, being resilient and flexible in response to business needs.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Light to moderate lifting may be required for certain job tasks.

What We Offer

At American Express, we're committed to supporting the holistic well-being of our colleagues. Our benefits and programs include:

• Competitive base salaries, with a salary range of $20.00 to $22.12 hourly.
• Bonus incentives and benefits, including comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements, depending on role and business need.
• Generous paid parental leave policies, free access to global on-site wellness centers, and free and confidential counseling support.
• Career development and training opportunities, supporting your growth and advancement.

Company Culture and Values

At American Express, we're committed to creating an inclusive and accessible work environment, where all colleagues are treated with dignity and respect. We prioritize the physical, financial, and mental health of our colleagues, supporting their well-being through each stage of life. Our company values include:

• A commitment to providing an exceptional customer experience.
• A culture of inclusivity, diversity, and respect.
• A focus on supporting the holistic well-being of our colleagues.
• A dedication to backing our customers, communities, and each other.

Career Growth and Development

As a Customer Experience Concierge, you'll have opportunities for career growth and development within American Express. You'll be part of a global and diverse community of colleagues, with access to training and development programs that will support your advancement. You'll also have the chance to work in a dynamic and fast-paced environment, with opportunities to take on new challenges and responsibilities.

Conclusion

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Experience Concierge for the Centurion Lounge, you'll be part of a team that's dedicated to providing the world's best customer experience. Join Team Amex and let's lead the way together.

American Express is an equal opportunities employer, committed to providing an inclusive and accessible work environment. We welcome applications from diverse candidates and are committed to supporting the holistic well-being of our colleagues.

Employment eligibility to work with American Express in the U.S. is required, as the company will not pursue visa sponsorship for this position.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story.