Customer Contact Center Student Loan Advisor - Work from Home Opportunity After 90 Days

Join North End Teleservices, a Dynamic and Family-Oriented Team!

North End Teleservices is excited to announce an immediate hiring opportunity for a Customer Contact Center Student Loan Advisor. As a key member of our team, you will play a vital role in supporting student borrowers with their questions and concerns. Our company is committed to diversity, equity, and inclusion, and we strive to create a work environment that is welcoming and inclusive to all employees.

At North End Teleservices, we believe that our employees are our greatest asset. We offer a competitive salary, comprehensive benefits, and opportunities for growth and development. As a Customer Contact Center Student Loan Advisor, you will have the opportunity to work from home after 90 days, provided you meet our performance and attendance standards.

About the Role

As a Customer Contact Center Student Loan Advisor, you will be responsible for handling incoming calls, using chat, and making outbound calls to assist customers with their questions and concerns. You will provide detailed information, process applications, and resolve any emerging problems that our customer accounts may face with accuracy and efficiency.

Key Responsibilities:

• Utilize standard technology such as a telephone, e-mail, and web browser to communicate with customers.
• Navigate to the appropriate pre-scripted responses to provide basic general and claims-specific information.
• Follow established and documented policies and standard operating procedures, such as working within various systems, timekeeping, and documentation of calls.
• Assist callers with filling out their applications and submitting them electronically to plan providers for processing.
• Complete basic call logs, documentation, and related call details for each phone inquiry.
• Practice active listening, be empathic, and communicate clearly with customers in a positive and professional manner.

Requirements and Qualifications

To be successful in this role, you will need to meet the following requirements:

Essential Qualifications:

• High School diploma or equivalent required.
• Ability to speak and read English clearly, professionally, and fluently.
• Typing speed of at least 35 WPM.
• Experience working with a personal computer and the Windows operating system.
• Excellent written/verbal/interpersonal communication skills.
• Knowledge of contact center technology.
• Strong computer skills with proficiencies in Excel and Word.

Preferred Skills:

• Excellent interpersonal and leadership skills.
• Ability to multi-task and stay organized while completing simultaneous tasks.
• Experience working in a contact center environment.
• Ability to work holidays and overtime as required.

What We Offer

At North End Teleservices, we offer a comprehensive benefits package, including:

• Competitive pay.
• Sick time starts accruing immediately after training completion.
• Special event days throughout the year.
• $25,000 Life Insurance paid for by North End Teleservices.
• Paid holidays on day one of employment, provided you meet the criteria.
• Opportunity to work from home after 90 days, provided you meet our performance and attendance standards.

Work Environment and Company Culture

At North End Teleservices, we pride ourselves on our dynamic and family-oriented work environment. We are committed to creating a workplace that is welcoming and inclusive to all employees. Our company culture is built on the principles of diversity, equity, and inclusion, and we strive to provide opportunities for growth and development to all employees.

As a Customer Contact Center Student Loan Advisor, you will be working in a fast-paced environment that requires strong communication and problem-solving skills. You will be part of a team that is dedicated to providing excellent customer service and support to student borrowers.

Career Growth Opportunities

At North End Teleservices, we are committed to providing opportunities for growth and development to all employees. As a Customer Contact Center Student Loan Advisor, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment. You will be able to advance your career within our company and take on new challenges and responsibilities.

Schedule

The schedule for this role is as follows:

• Monday: 11:45am-8:15pm
• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Contact Center Student Loan Advisor at North End Teleservices, you will have the opportunity to develop your skills and expertise, work from home after 90 days, and be part of a dynamic and family-oriented team. Don't miss out on this exciting role - apply now!

North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.