Experienced Customer Advocate for Dasher Support - Remote with In-Office Requirements

Unlock Your Potential as a Customer Advocate at DoorDash

Join the innovative team at DoorDash, a leading technology and logistics company that's revolutionizing the way people live, work, and interact with local businesses. We're on a mission to empower local economies and make a meaningful impact on the communities we serve. As a Customer Advocate for Dasher Support, you'll play a critical role in ensuring the success and satisfaction of our Dashers, who are the backbone of our operation.

About the Team

The Final Dashination Customer Advocate team is dedicated to providing top-notch support to our Dashers, resolving complex issues, and improving the overall Dasher experience. As a Customer Advocate, you'll be the go-to expert for Dashers dealing with unprecedented issues, working closely with cross-functional teams to identify solutions, and driving process improvements. Your success will have a direct impact on Dasher satisfaction, retention, and overall business growth.

Key Responsibilities

• Provide end-to-end support to Dashers, resolving issues, and addressing concerns in a timely and satisfactory manner
• Leverage various tools, escalation channels, and make empowered decisions to ensure a win-win situation for Dashers and DoorDash
• Own and manage issues from start to finish, making proactive calls, and following through on every case
• Collaborate with Dasher Experience and Support Operations Teams to provide consistent updates, feedback, and insights on Dasher concerns and product opportunities
• Develop and implement pilot programs to improve the Dasher experience, and work cross-functionally with partners to drive product, service, and process improvements
• Participate in new strategies, processes, and programs to increase Dasher retention, and contribute to the development of knowledge base articles and best practices

Essential Qualifications

To succeed in this role, you'll need:

• At least 6+ months of agent experience in 2 lines of business supporting Dashers
• A proven track record of being ranked in the top 10% of your current Line of Business
• Consistently achieving a QA score of 90% or better
• Excellent problem-solving skills, with the ability to think outside the box and de-escalate complex issues
• Strong communication and interpersonal skills, with a passion for helping Dashers succeed
• Self-motivation and a bias towards action, with the ability to thrive in a fast-paced, constantly changing environment

Preferred Qualifications

While not required, having experience in the Dasher LOB can be a significant plus. If you have a deep understanding of the Dasher ecosystem and have worked closely with Dashers in the past, we'd love to hear from you.

Why You'll Love Working at DoorDash

At DoorDash, we're committed to fostering a culture of meaningful connection, collaboration, and professional growth. Here are just a few reasons why you'll love working with us:

• Leadership Opportunities: We're not just looking for leaders; we're developing them. You'll have the chance to take ownership of your career and make a real impact on our business.
• Innovative Culture: We're a company that's always pushing the boundaries of what's possible. You'll be encouraged to think creatively, experiment, and learn from your mistakes.
• Customer Obsession: We're passionate about delivering exceptional experiences for our Dashers, merchants, and consumers. You'll be part of a team that's dedicated to making a difference in people's lives.
• Comprehensive Benefits: We offer competitive compensation packages, comprehensive health benefits, and a range of perks to support your well-being and happiness.
• Diversity and Inclusion: We're committed to building a diverse and inclusive community, where everyone has the opportunity to thrive. We believe that true innovation happens when everyone has a seat at the table.

About DoorDash

DoorDash is a technology and logistics company that's on a mission to empower local economies. We're a rapidly growing company that's changing the way people live, work, and interact with local businesses. We're looking for talented individuals who share our passion for innovation, customer obsession, and community building.

Our Commitment to Diversity and Inclusion

At DoorDash, we're committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We're proud to be an equal opportunities employer, and we welcome applications from diverse candidates.

What to Expect

As a Customer Advocate for Dasher Support, you'll be working in a remote capacity with some in-office requirements. You'll need to live within a commutable 50 miles from our DoorDash corporate office in Tempe. The role will require a schedule that may include evenings, weekends, and holidays, with periodic adjustments to meet business needs.

Compensation and Benefits

We offer a competitive salary and comprehensive benefits package, including premium healthcare, wellness expense reimbursement, paid parental leave, and more. We're committed to supporting your happiness, healthiness, and overall well-being.

Ready to Apply?

If you're passionate about delivering exceptional customer experiences, and you're excited about the opportunity to join a rapidly growing company, we want to hear from you. Apply now and take the first step towards a rewarding new role.

Seize this opportunity to make a significant impact. Apply now and join our team of innovators, problem-solvers, and customer advocates who are shaping the future of local economies.