Licensed Insurance Representative - Customer Service - Remote Opportunity with Career Growth

Join Teleperformance as a Licensed Insurance Representative - Customer Service and Accelerate Your Career!

Are you a licensed insurance professional looking for a challenging and rewarding role that offers career growth and a competitive salary? Do you have a passion for delivering exceptional customer service and working in a dynamic, remote environment? If so, we have an exciting opportunity for you to join Teleperformance as a Licensed Insurance Representative - Customer Service!

About Teleperformance and the Role

Teleperformance is a global leader in outsourced customer experience management, and we're committed to creating a positive and inclusive culture that values our employees' contributions and well-being. As a Licensed Insurance Representative - Customer Service, you will play a crucial role in responding to customer inquiries and concerns, driving success, and making a difference in people's lives.

This remote-based position allows you to work from the comfort of your own home, with the flexibility to manage your work-life balance. You'll be part of a collaborative and engaging team, where no two days are the same, and you'll have the opportunity to discover your potential and advance your career.

Key Responsibilities

• Connect with customers via phone to file and document claims for accidents, providing a high level of customer service and ensuring a smooth claims process.
• Assist customers with vehicle repairs and rental car arrangements, communicating effectively with various stakeholders to resolve issues.
• Communicate with medical providers and insurance entities regarding claims, ensuring accurate and timely information exchange.
• De-escalate and resolve customer issues as necessary, using logical problem-solving abilities and strong oral and written communication skills.
• Track all relevant call information for auditing purposes, maintaining accurate records and ensuring compliance with regulatory requirements.

Essential and Preferred Qualifications

To be successful in this role, you'll need:

• An active Adjuster Insurance License, demonstrating your expertise and knowledge in the insurance industry.
• A minimum of 6 months of customer service experience, preferably in a related field, to provide a strong foundation in handling customer inquiries and concerns.
• Strong oral and written communication skills, with the ability to communicate effectively with customers, medical providers, and insurance entities.
• Logical problem-solving abilities, with the capacity to de-escalate and resolve customer issues.
• The ability to type at least 25 wpm and navigate Windows operating systems, demonstrating your technical skills and proficiency.
• Organizational and prioritization skills, with the ability to manage multiple tasks and prioritize responsibilities.

What We Offer

At Teleperformance, we're committed to providing a comprehensive benefits package and a supportive work environment that fosters career growth and development. You'll enjoy:

• A competitive salary based on your experience, reflecting our commitment to attracting and retaining top talent.
• Comprehensive health benefits, including medical, dental, and vision coverage, to ensure your well-being and security.
• Retirement savings plan options, allowing you to plan for your future and achieve your long-term goals.
• Paid time off and employee wellness programs, promoting a healthy work-life balance and supporting your overall well-being.
• Paid training, ensuring you're equipped with the skills and knowledge needed to succeed in your role.
• Flexible work-from-home arrangements, providing the autonomy to manage your work environment and achieve a better work-life balance.

Career Growth and Development Opportunities

At Teleperformance, we're committed to creating pathways for professional development and career advancement. You'll have the opportunity to grow and challenge yourself, with a history of promoting from within. Our employees have progressed to senior roles, including our Chief Client Officer, who started as an agent.

Company Culture and Environment

Teleperformance fosters a positive and inclusive culture, valuing employees' contributions and well-being. Our high-tech and high-touch approach enables employees to bring their best selves to work, and we prioritize teamwork and collaboration to create an environment where employees feel inspired and supported.

Why Work in Salt Lake City, UT?

Salt Lake City offers a unique blend of urban living and access to outdoor adventures, with stunning natural landscapes, diverse dining options, recreational activities, and a growing job market. You'll enjoy a high quality of life, with plenty of opportunities to explore and experience all that the city has to offer.

Join Us and Make a Difference!

If you're a licensed insurance professional looking for a challenging and rewarding role with career growth opportunities, we encourage you to apply for this exciting opportunity. Join Teleperformance as a Licensed Insurance Representative - Customer Service and make a difference in people's lives while working in a supportive environment.

Seize this opportunity to accelerate your career and take the first step towards a rewarding new role. Apply now and discover your potential with Teleperformance!