Live Chat Support Representative

Join CityGreen Services a leader in the Environmental Services industry as a Live Chat Support Representative. With over 20 years of experience in providing top-notch landscape installation and maintenance services we pride ourselves on our professionalism efficiency and expertise. Our team consists of detail-oriented industry leaders dedicated to maintaining properties in pristine condition. As a Live Chat Support Representative you will embody our core values of accessibility accountability and communication. You will assist our commercial and residential clients by addressing inquiries and providing solutions with creativity and curiosity. If you are passionate about delivering outstanding customer service and eager to contribute to a company that values boldness and courage we invite you to apply and become a vital part of our dedicated team. Tasks • Respond promptly to customer inquiries through live chat ensuring a positive experience with CityGreen Services. • Resolve product or service problems by clarifying the customers complaint and determining the cause of the issue. • Provide accurate valid and complete information to customers by using the right methods and tools. • Collaborate with other departments to ensure customer satisfaction and to address any issues that may arise. • Maintain detailed records of customer interactions inquiries comments and complaints to help improve service processes. Requirements • Proven experience in customer service or live chat support preferably within the environmental services industry. • Excellent written communication skills with attention to detail and clarity. • Ability to handle multiple chat conversations simultaneously while maintaining high levels of customer satisfaction. • Strong problem-solving skills with a cost-conscious approach to providing customer solutions. • Familiarity with CRM systems and practices with a curious mindset to learn new technologies quickly. Benefits • Above-average compensation • Accommodation • Additional vacation days • Cafeteria • Career Training • Childcare • Flexible working hours Join CityGreen Services as a Live Chat Support Representative. Elevate your career with our expert team dedicated to maintaining excellence in environmental services for over 20 years. Apply tot his job Apply To this Job