Senior Manager Engineering & Operations Excellence - Transforming Global Logistics and Customer Experience at FedEx

Unlock Your Career Potential at FedEx: Where Innovation Meets Operational Excellence

FedEx, a global leader in logistics and transportation, is seeking an exceptional Senior Manager Engineering & Operations Excellence to join its dynamic team. As a pivotal member of the organization, you will be responsible for designing, implementing, and maintaining cutting-edge systems, processes, and decision science tools to drive down operational costs, boost revenues, and enhance customer satisfaction. If you're a seasoned professional with a passion for innovation, leadership, and continuous improvement, this is an opportunity you won't want to miss.

About FedEx and the Role

FedEx is renowned for its commitment to operational excellence and customer-centric approach. As Senior Manager Engineering & Operations Excellence, you will play a crucial role in shaping the company's global logistics and customer experience. Your expertise will be instrumental in developing and implementing strategies that foster a culture of continuous improvement, drive business growth, and ensure compliance with regulatory requirements.

Key Responsibilities

• Leadership and Team Development: Select, train, and develop a high-performing team that embodies a culture of continuous improvement and voluntary effort. Ensure that all team members complete required training within established timelines.
• Authority and Direction: Exercise supervisory responsibilities in accordance with FedEx's personnel policies and procedures, including recruiting, training, work allocation, performance evaluation, and addressing performance issues.
• Continuous Improvement Initiatives: Conceptualize and lead initiatives that enhance operations, increase profitability, drive compliance, and improve the customer experience.
• Process Development and Maintenance: Drive the development and maintenance of work procedures, best practices, and job standards in accordance with engineering principles to ensure safety, promote compliance, and maximize productivity.
• Global Cargo Forwarding Capabilities: Coordinate the implementation of CargoWise, standardize system design, and ensure alignment with global processes, internal policies, and regulatory requirements.
• Client Responsibilities and Retention: Ensure that client responsibilities are quantifiably measured and reported; utilize continuous improvement tools to target areas where client retention is at risk.
• Client Acquisition and Retention: Conceptualize and lead initiatives that drive client acquisition and retention within the market.
• Quality Driven Management (QDM): Increase overall knowledge, support, and implementation of QDM processes that result in business improvement.
• Global Collaboration: Work with global partners to drive cross-regional advancements and process standardization.
• Additional Responsibilities: Perform, review, analyze, plan, implement, and follow up on any remaining tasks and initiatives as assigned.

Essential and Preferred Qualifications

To be considered for this role, you must possess:

• A Bachelor's degree or equivalent in a related field; a Master's degree is preferred.
• Demonstrated expertise in driving performance, managing, and coordinating CargoWise into the global forwarding systems landscape.
• Proven change management and project management experience driving operational excellence and continuous improvement initiatives for cross-functional operations.
• Significant related experience in managing and leading high-performing teams, improving processes, and transforming business operations.
• Solid industry knowledge, successful leadership experience, and strong human relations and interpersonal skills.

Preferred qualifications include:

• Six Sigma, Lean, or other ASQ continuous improvement certifications, such as FedEx QDM Master.
• Agile, PMP, or similar certifications.

Skills and Competencies

To succeed in this role, you will need to possess:

• Exceptional leadership and team management skills.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• The ability to drive change and implement continuous improvement initiatives.
• A customer-centric approach with a focus on delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

At FedEx, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development programs designed to enhance your skills and expertise.
• Opportunities to work on high-visibility projects and initiatives.
• A culture of continuous improvement that encourages innovation and creativity.
• A collaborative and dynamic work environment that fosters growth and development.

Work Environment and Company Culture

FedEx is committed to creating a work environment that is inclusive, diverse, and supportive. As a Senior Manager Engineering & Operations Excellence, you will be part of a team that values:

• Collaboration and teamwork.
• Innovation and creativity.
• Customer-centricity and a focus on delivering exceptional customer experiences.
• Continuous improvement and a commitment to operational excellence.

Compensation, Perks, and Benefits

FedEx offers a competitive compensation package, including:

• A salary of $25 per hour.
• A comprehensive benefits package that includes medical, dental, and vision coverage.
• Opportunities for bonuses and other incentives.
• A range of perks and benefits that enhance your work-life balance and overall well-being.

Join the FedEx Team: Where Your Career Can Thrive

If you're a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As Senior Manager Engineering & Operations Excellence at FedEx, you will play a critical role in shaping the company's global logistics and customer experience. With a competitive compensation package, opportunities for career growth, and a dynamic work environment, this is a chance to take your career to the next level.

Apply now and join the FedEx team!