**Experienced Full Stack Customer Service Representative – Remote Call Center Operations**

Are you a highly motivated and customer-focused individual looking to start your career in a dynamic and growing company? Do you have excellent communication skills and a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Full Stack Customer Service Representative position at Workwarp, a leading provider of business process outsourcing services. **About Workwarp** Workwarp is a subsidiary of Marlowe Companies Inc. (MCI), a global leader in business process outsourcing, staff augmentation, and IT services. With a strong presence in North America and a growing footprint in international markets, MCI helps clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. **Job Overview** As a Full Stack Customer Service Representative, you will be responsible for providing exceptional customer experiences across multiple channels, including inbound calls, emails, and chats. You will work in a fast-paced, dynamic environment, handling a high volume of customer interactions while maintaining a positive and enthusiastic attitude. This is an excellent opportunity to develop your skills, build your confidence, and advance your career in a supportive and collaborative team. **Key Responsibilities** * Handle inbound calls, emails, and chats from customers, providing timely and effective resolutions to their queries and concerns * Utilize systems and technology to complete account management tasks, including data entry, order processing, and issue resolution * Recognize sales opportunities and apply sales skills to upgrade customer experiences * Explain and position products and processes with customers, ensuring they understand the value and benefits of our services * Escalate customer dissatisfaction to managerial teams, ensuring timely and effective resolution * Ensure first call resolution through problem-solving and effective call handling * Collaborate with colleagues to achieve team goals and objectives, sharing knowledge and best practices to drive continuous improvement **Essential Qualifications** * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words per minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * Ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** * Previous customer service experience, preferably in a call center environment * Experience with CRM software and other customer service tools * Basic knowledge of sales and marketing principles * Ability to work flexible hours, including evenings, weekends, and holidays **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and conflict resolution skills * Ability to adapt to changing priorities and deadlines * Strong team orientation and customer focus * Ability to learn and adapt to new systems and technologies * Excellent time management and organizational skills * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** * Opportunities for advancement to supervisor, trainer, talent acquisition, and operations management roles * Comprehensive training program, including onboarding, product knowledge, and sales skills training * Ongoing coaching and feedback to support your growth and development * Access to a range of learning resources, including online courses, webinars, and workshops * Opportunities to participate in cross-functional projects and initiatives **Work Environment and Company Culture** * Work from the comfort of your own home, with a dedicated workspace and equipment provided * Collaborative and supportive team environment, with regular team meetings and social events * Flexible scheduling, including evenings, weekends, and holidays * Opportunities for professional growth and development, with a focus on employee satisfaction and well-being * Recognition and rewards for outstanding performance and contributions to the team **Compensation, Perks, and Benefits** * Competitive hourly rate, with opportunities for bonuses and incentives * Comprehensive benefits package, including medical, dental, and vision coverage * Paid time off, including vacation, sick leave, and holidays * Access to a range of employee perks and discounts, including gym memberships, meal delivery, and entertainment options * Opportunities for professional development and growth, with a focus on employee satisfaction and well-being **How to Apply** If you are a motivated and customer-focused individual looking to start your career in a dynamic and growing company, we encourage you to apply for the Full Stack Customer Service Representative position at Workwarp. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply To This Job Apply for this job