Diligence Quality Control II

Role Description

This role involves controlling a high-quality product, enhancing loan review processes, and developing specialist expertise for long-term career growth.

• Responsible for the Quality Control examination of loan reviews completed by Loan Review Analysts.
• Provide real-time loan kickback feedback to Loan Review Analysts pertaining to errors and determining corrective actions.
• Ensure regulatory compliance for loans reviewed.
• Escalate error trends to management.
• Develop deep understanding of specific client guidelines.
• Handle escalated and countered client conditions with minimal guidance.
• Assist with loan review system testing and enhancement.
• Ongoing development of subject matter expertise – aim to become go-to subject matter expert for various specialist loan review QC topics.
• Assist with problem solving, issue resolution, and loan review guidance.
• Provide guidance on daily matters, such as questions regarding Underwriting Guidelines or Compliance questions relating to TRID, Reg X, TILA, or others to LRAs.
• Maintain high level of confidentiality to protect privacy rights.
• Adhere to internal controls to reduce errors and customer complaints.
• Be responsive to internal and external customers’ needs in a timely, accurate, and professional manner.

Qualifications

• Maintains a current knowledge of underwriting guidelines, investor guidelines, regulatory compliance, and TRID practices.
• Minimum 3-5 years mortgage underwriting and mortgage quality control within the origination or due diligence space.
• Strong understanding of condition clearing processes and their impact on loan grades.
• Basic understanding of the credit rating agency requirements.
• Knowledge of USPAP standards, supplemental valuation products, and reconciliation.
• Ability to produce underwriting reports, analyze results, identify issues, and take corrective actions.
• Experienced with reading, analyzing, and understanding various loan servicer pay histories and servicing documentation.
• Developing leadership skills with the ability and experience to manage people.
• Effectiveness as a team player.
• Ability to easily prioritize job duties according to the needs of the company.
• Strong sense of professionalism and positivity.
• Excellent oral and written communication skills.
• Ability to develop rapport with all levels of associates and establish credibility.
• Excellent listening skills and the ability to use good judgment.
• Strong interpersonal/relationship building skills.
• Problem solving and decision making ability.
• Ability to produce quality work.
• Ability to think and solve problems strategically.
• Strong analytical and organizational skills.
• Excellent attention to detail.
• Ability to multi-task and consistently meet multiple deadlines.

Requirements

• Minimum 3-5 years’ experience with emphasis on non-agency underwriting and QC desired.
• Experience in second level reviews; escalations and performance management required.
• Bachelor’s degree preferred.

Benefits

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan